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Bilingual Spanish Customer Service Representative 2 Global Remittance

Company: Wells Fargo
Location: Lubbock
Posted on: January 8, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively. Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. The Global Remittance Team is looking for a Customer Service Representative to provide superior customer service and be able to provide problem resolution. This position will be responsible for responding to routine inquiries and complaints from internal and external customers regarding global remittance products and services.Our Customer Service Representative s (CSR s) are responsible for:

    Processing routine to complex transactions by phone or forms received Researching and resolving routine to moderately complex problems and inquiries Referring difficult problems to more senior representatives Meeting quality and production objectives set by management. Currently hiring for training class starting on February 18th. Training hours are 8:00am 5:00pm Monday - Friday for 4 weeks. (Must be available to attend entire paid training class) Schedules fall within the sites hours of operation of 8am 7:15pm Monday-Friday; 9am-6pm Saturday Salaries starting at $15.75 /hr. depending on experience. Must be able to pass the Spanish Speaking Proficiency Exam administered by a third party vendor and able to service customers in both English and the foreign language. Eligible for a 5% language differential.Important Notes:
      During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

      Required Qualifications
      • 1+ year of call center experience
      • Bilingual speaking proficiency in Spanish/English
      • 1+ year of experience interacting with customers

        Desired Qualifications
        • Call center customer service experience in the financial services industry
        • Knowledge and understanding of Dodd Frank
        • Remittance industry and international payments experience.
        • Ability to effectively listen and elicit information
        • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
        • Ability to troubleshoot common computer problems
        • Basic Microsoft Office skills
        • Excellent verbal, written, and interpersonal communication skills

          Job Expectations
          • Must be able to attend full duration of required training period
          • Must take and pass required Spanish language assessment

            Street Address
            TX-Lubbock: 4320 Huron Ave - Lubbock, TX


            Disclaimer

            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

            Keywords: Wells Fargo, Lubbock , Bilingual Spanish Customer Service Representative 2 Global Remittance, Sales , Lubbock, Texas

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