Customer Service Rep / Clerk - Lubbock, TX
Company: ADM
Location: Lubbock
Posted on: May 8, 2024
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Job Description:
Job Description Customer Service Rep / Clerk - Lubbock, TXThis
is a full-time, non-exempt position.POSITION SUMMARY: Reporting to
the Commercial Manager in Lubbock, Tx, the position is responsible
for actively maintaining an ongoing relationship with customers,
haulers, co-workers, operations and sales staff at our cottonseed
crush plant in Lubbock, TX. Will have daily exposure to customers
in a dynamic environment and will be responsible for leading many
aspects of daily and monthly reporting, filling, data entry, data
management, scale operations, training and team support in day to
day responsibilities of the business.Job
Responsibilities:Responsible for providing exceptional customers
service and support for customers.Represent ADM well by being
customer-focused, committed to accuracy and reliability in a fast
paced environment.Partner with the Sales Team to create and
maintain excellent relationships with customers and haulersObtain
strong working knowledge of ADM products and systemsReview, enter
and manage daily reports as needed to ensure accurate and timely
reportingProcess customer requests and respond to inquiries as
neededProcess settlements and invoices as needed and help monitor
accounts receivables.Cross training on all CSR responsibilities as
well as scale operations responsibilitiesOther reasonable tasks as
assigned by Commercial ManagerWork well with customers and
logistics companies regarding orders and documentation needsManage
and file Truck insurance and documentationAnswers phone
callsOperate scales and cross train as neededWork with operations
and quality team to enter reports and changes as needed into
internal systemsEnter, track and manage systems necessary to set up
customers, vendors and haulers.Key skills & Qualifications:Business
SavvyStrong written and verbal communication skillsAbility to
multitaskService-oriented focus on both internal and external
customersAbility to collaborate in and work as a teamA positive and
friendly customer centric dispositionProficiency in Microsoft
Excel, Work and OutlookAbility to learn web-based and other
computer applications as neededDecision making abilitiesAttention
to detailConceptual ThinkingDiversity & InclusionInformation
SeekingOrganizational AwarenessAnalytical
ThinkingSelf-ConfidenceWould prefer a strong working knowledge of
ADM's IBM systemPrefer 2-4 years of experience with customer
service in the Ag industryExcited about this role but don't meet
every requirement listed? Studies show that often applicants will
self-select out if they don't check every box. We encourage you to
apply anyway. You may be just the right candidate for this role or
another one of our openings. ADM requires the successful completion
of a background check. "AJCIND" REF:85445BR
Keywords: ADM, Lubbock , Customer Service Rep / Clerk - Lubbock, TX, Sales , Lubbock, Texas
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