Customer Service Representative

Company: Providence Health & Services
Location: Lubbock
Posted on: March 16, 2023

Job Description:

Description







Providence is calling a Customer Care Representative (Full-Time, Days) to work remotely within our footprint state/s: TX.







The Customer Care Specialist contributes to the achievement of service delivery, performance standards, and financial targets by:

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• Ensuring PH&S patients have a positive customer experience while resolving patient accounts timely.
  
  
  
  
• Being available to assist customers by closely adhering to set schedules and handle time standards.
  
  
  
  
• Treating customers with compassion and respect as well as protecting their privacy.
  
  
  
  
  
  
  
  
  
  The incumbent performs all duties in a manner that promotes the Providence mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.
  
  
  
  
  
  
  
  Required qualifications:
  
  
  
  
  
  
  
  
  
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  • H.S. Diploma or GED
    
    
    
    
  • Minimum of two (2) years' experience in customer service required. Note: Staff coming on board as "on-call" (non-benefited) may have the education and experience requirements waved.
    
    
    
    
    
    
    
    
    
    Preferred qualifications:
    
    
    
    
    
    
    
    
    
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    • Associate's Degree
      
      
      
      
    • Bachelor's Degree
      
      
      
      
      
      
      
      
      
      About Providence
      
      
      
      At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
      
      
      
      
      
      
      
      The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
      
      
      
      
      
      
      
      Check out our benefits page for more information about our Benefits and Rewards.
      
      
      
      
      
      
      
      
      
      Requsition ID: 164693
      Company: Providence Jobs
      Job Category: Customer Service
      Job Function: Administration
      Job Schedule: Full time
      Job Shift: Day
      Career Track: Admin Support
      Department: 4001 SS RC CUST SUP SELFP2
      Address: TX Lubbock 3615 19th St
      Pay Range: $14.26 - $22.17
      The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
      Check out our benefits page for more information about our Benefits and Rewards.
      
      Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
      

Keywords: Providence Health & Services, Lubbock , Customer Service Representative, Sales , Lubbock, Texas