Customer Service Representative- Starting Pay $18.00 $1000 Sign On Bonus
Company: VXI Global Solutions
Location: Wolfforth
Posted on: August 3, 2022
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Job Description:
Job Description If you want a job that you can build into a
career and have opportunity for growth as well as stability, then
VXI is a place you want to be in. \n Benefit package includes: \n
\n Competitive salary \n Paid training \n 401K plan \n Health
Insurance (Medical, Dental, & Vision) \n Cell phone benefits for
employees - $25/month per line for unlimited phone, text and data.
\n Referral for Life Program ---- Those who refer employees
received a residual bonus every pay period for you and your
referral \n Fun Work environment that includes luncheon, contest,
gift cards, and other prizes as incentives \n Abundant Advancement
Opportunities Equal Opportunity Employer: disability/veteran \n \n
If you want your application process immediately, complete an
online application (at home or in our office) and we will set you
for an interview. \n About the position: Inbound Customer Service
Representative will act as a liaison, provide product/services
information and resolve any emerging problems that our customer
accounts might face with accuracy and efficiency. They---re
patient, empathetic, and passionately communicative.
Problem-solving also comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they
don---t have enough information to resolve customer complaints.
Inbound Customer Service Representative are expected to use a
consultative customer service approach as you build trust and
rapport, as you build trust and rapport, learning about the
customers--- needs. In addition, you will be required to overcome
objectives and meet a required quota---s / metrics. The target is
to ensure excellent service standards, respond efficiently to
customer inquiries and maintain high customer satisfaction. \n
Duties and Responsibilities: \n \n Provide exceptional customer
service, resolve customer issues on inquiries (billing, technical
troubleshooting, account changes, product and services recommended
upgrades) \n Effective listening skills to ensure understanding of
customer needs and desired out-comes \n Ask questions and actively
listen for responses for the purpose of validating data and solving
customer problems \n Build rapport and make appropriate
recommendation on new product and services \n Ability to build and
maintain effective collaborative relationships with
cross-functional teams. \n Ability to manage multiple objectives
simultaneously and solve complex problems. \n Strong communication
and interpersonal skills. \n Maintain degree of flexibility with
the ability to quickly switch focus in response to business needs.
\n Effective organization and time management skills. \n Takes
ownership and is comfortable with both working independently, and
in collaboration with others, as required. \n \n Requirements \n \n
1 year call center experience or any related field is REQUIRED. \n
High school diploma or GED. \n Must submit to a background check
and drug test upon offer of employment \n Required to be flexible
with work schedule. Schedule are subject to change due to our call
volume nature \n Full Time position up to 40 hours per week \n
Exemplary Attendance Records with Previous Employers. \n Meet the
required typing skills 25 WPH \n
Keywords: VXI Global Solutions, Lubbock , Customer Service Representative- Starting Pay $18.00 $1000 Sign On Bonus, Sales , Wolfforth, Texas
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