Customer Service Representative - Work from Home

Company: LQ Digital
Location: Lubbock
Posted on: September 14, 2020

Job Description:

Lubbock, TX Qual Team / LQ Digital is a customer acquisition company with a simple goal: To help brands win more profitable customers digitally.

The company is $50M+ in revenue and is profitable. It's backed by private equity firm Housatonic Partners. LQ Digital is Headquartered in the East Bay, CA with offices in Austin, Tx, Riverside, CA, and Shelton, CT.

To continue our growth and success we need people on our team who enjoy talking to people over the phone to help them and our clients build successful, lasting relationships. Your typical day involves making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. The conversations are primarily with people who have inquired about our clients' services or our clients have an offer for their existing customers to get more from their current services. Our clients come from many different businesses that include mortgages, insurance, education, and other consumer services.

We are looking for people who take pride in getting the job done for our clients.

You will be a great fit with our team if you:

--- Are comfortable talking over the phone helping people

--- Have a positive, professional attitude

--- Are a highly motivated self-starter with a strong work ethic

Education: High school or equivalent (preferred)

Responsibilities:

--- Make and take customer phone calls

--- Successfully use scripts to guide conversations

--- Record information on the consumer conversation using LQ systems

--- Work with different clients and campaigns

--- Provide quality customer experiences

Job Requirements:

--- Strong communication skills

--- Experience working with computers

--- A quiet work space that is free from noise or distractions

--- Previous call center or customer service experience a plus

--- Military sensitivity a plus

--- Must live in Texas

Technical Requirements:

Computing Minimum Specifications:

Windows-based Desktop or Laptop (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)

Operating system - Windows 7, Windows 8, or Windows 10

Recommended: A separate computer monitor (19" or larger) with 1366768 minimum resolution

Anti-Virus Enabled - Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)

RAM - Required 4 GB (minimum)

Processor Speed - Dual Core 2 GHz (minimum)

Free Disk Space - 20 GB (minimum)

1 available USB ports

Internet - Minimum Specifications:

Home DSL, Cable, or Fiber required - Public WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT compatible

Internet speed - consistent download speed 5 MB; upload speed 3 MB (higher is better - Search Google for "Speed Test" to check)

Other Technical Requirements:

Approved USB Headset to be provided by LQ Digital.

LQ Digital requires higher Internet speeds if shared by household. Must be at a level where a speed test will consistently maintain the minimum speeds listed above.

Salary: Starting at $ 13.00 per hour

Job Types: Full-time, Part-time with shifts available between 8am and 8pm CST

Benefits: We offer a competitive salary based on experience and a comprehensive benefits package:

--- Flexible work schedule

--- Paid Time Off

--- Medical, Dental, and Vision coverage

--- Medical/Dependent flexible spending account (FSA)

--- Health Savings Account (HSA)

--- 401k

--- Short Term Disability

--- Life Insurance

--- Accident Insurance

--- Critical Illness Insurance PI123525307

Keywords: LQ Digital, Lubbock , Customer Service Representative - Work from Home, Sales , Lubbock, Texas