Customer Loyalty Group- Retention Sales Associate - 05.18

Company: VXI Global Solutions
Location: Lubbock
Posted on: May 5, 2020

Job Description:

Customer Retention Associates take Inbound calls from existing customers intending to cancel their services. You are responsible for addressing their concerns and ensuring their services remain active. This is a highly competitive and distinguished sales position. Earn base pay + incentives!

Please take note of the following before beginning our Online Assessment:

-- You will need about 20 minutes to complete all your assessments

-- Typing Test requires a full-sized keyboard

-- Read all instructions for each assessment carefully before proceeding



Each referral hired will earn you $20 per pay period up to Five (5) referrals PLUS your friend earns $20 per pay period just for being referred for as long as you both remain actively employed with VXI.



Customer Loyalty Group- Retention Sales

VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer service skills and experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career!

Join Team VXI

Overview

Customer Retention Associates take Inbound calls from existing customers intending to cancel their services. You are responsible for addressing their concerns and ensuring their services remain active. This is a highly competitive and distinguished sales position. You will handle billing inquiries, billing errors, service change requests and basic tech support calls while presenting current promotions. Due to COVID- 19,this position will start off in a fully virtual environment from recruiting, onboarding, training to production and transition back onsite to our call center when applicable.

Youll Receive

-- Competitive salary

-- Paid Training

-- Health Insurance (Medical, Dental, Vision)

-- Fun Work Environment

-- Full-time Employment

-- Abundant Advancement Opportunities

Knowledge, Skills and Abilities Youll Need to Succeed

-- Professional comportment and demeanor

-- Ability to build rapport utilizing effective probing questions

-- Ability to sell and overcome objections

-- Ability to learn product knowledge and sell best solutions

-- Outstanding verbal communication skills

-- Knowledge of computers and MS Windows

-- Ability to navigate multiple screens/programs

-- Ability to multi-task

-- Ability to type 25 wpm

-- Ability to follow direction and accept coaching

-- Self-motivated and upbeat

-- Desire to work in a team environment achieving personal and team goals

-- Ability to work flexible hours, including weekends and evenings as required.

-- Ability to work from home for an 8 hour shift without interruption

-- High Speed Internet Access

-- Desktop or Laptop

Other Things We Look For

-- Strong work ethic

-- Desire to sell and be of service

-- Solid work history

-- Motivated by quality/integrity

-- Desire to excel

-- Must be willing to submit to a background check and drug screen upon offer

Must Haves

-- High School Diploma/GED (Associates Degree preferred)

-- 1 Year Sales Experience (within a call center environment preferred)

-- Exemplary Attendance Records with Previous Employers.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time. (svmxigd)

Keywords: VXI Global Solutions, Lubbock , Customer Loyalty Group- Retention Sales Associate - 05.18, Sales , Lubbock, Texas