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Enterprise IT Business Analyst III

Company: Texas Tech University
Location: Lubbock
Posted on: May 4, 2024

Job Description:


Enterprise IT Business Analyst III


Tech Supp Ent System Administration

Position Description

The Enterprise IT Business Analyst III scope of responsibility includes understanding the business goals and processes of Texas Tech departments, ability to use this knowledge to document business processes, serve as a liaison between central IT and functional departments assisting in support of software applications and manage business analyst projects, as needed. Additional responsibilities include collecting, analyzing and developing data relative to business areas, assisting in implementation and configurations of software applications, and suggesting improvements in business processes as automation is implemented. The IT Business Analyst will document project definitions and business needs for automation use by the programming staff. Enterprise positions are restricted for use in central IT Division areas reporting up to the institutional CIO and, as such, may interface with key IT leadership and/or functional leadership from the Texas Tech University System institutions.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

While limited management oversight may be expected for specific projects, this position is expected to exercise discretion and independent judgment of the following duties:

  • Manages business analysis and quality assurance efforts through planning, tracking, and reporting, including the creation and maintenance of plans, schedules, and reporting documentation.
  • Develops & maintains an understanding of software applications in order to assist business areas in the implementation & configurations of these applications using their knowledge of the applicable business rules and requirements.
  • Communicates functional and technical details to a range of audiences, including business area experts and technical developers.
  • Researches current methods and approaches to business analysis and quality assurance activities and recommend practices for use by Information Systems.
  • Performs business analysis and requirements gathering and management for applications including developing, documenting, maintaining, and communicating business rules and requirements.
  • Provides operational and customer support for application development teams, including monitoring, customer service, issue investigation and documentation.
  • Performs quality assurance tasks for products in the software application portfolio, including creation and maintenance of use case, test case and test procedure documentation; decomposition of functionality for QA activities; and performance of testing.
  • Performs other duties as assigned by Technology Support or IT Division leadership.
  • Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.
  • Assists with the management, administration, and customer support for the University Web Content Management System.
  • Administers TTU web site analytics, including implementation, maintenance, reporting, education, and recommending policy.
  • Provides oversight for technical web accessibility, including implementation of reporting, policy, and education.

    Required Qualifications

    Bachelor's degree required plus five (5) years related full-time paid experience OR a combination or related education and/or experience.

    Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

    Preferred Qualifications

    • Basic Knowledge of web programming languages, frameworks, and libraries.
    • Ability to establish a plan of action, prioritize and execute assigned tasks effectively.
    • Ability to express complex topics in layman's terms to audiences with varying skill sets.
    • Knowledge of SEO and web analytics best practices.
    • Ability to analyze web site needs and provide a clear path for improvements.
    • Skilled with training in technical topics.
    • Experience managing and reporting on web analytics such as Google Analytics.
    • Advanced knowledge of web accessibility requirements such as Section 508 and WCAG 2.1.
    • Knowledge of web analytics, accessibility, and SEO best practices.

      Safety Information

      Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

      Does this position work in a research laboratory?


      Required Attachments

      Cover Letter, Professional/Personal References, Resume / CV

      Job Type

      Full Time

      Pay Basis


      Pay Statement

      Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting

      Travel Required

      Up to 25%



      Schedule Details

      Additional hours as needed

      Grant Funded?


      Job Group

      Enterprise IT

      EEO Statement

      All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Keywords: Texas Tech University, Lubbock , Enterprise IT Business Analyst III, Professions , Lubbock, Texas

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