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Desktop Support Technician

Company: VXI Global Solutions
Location: Lubbock
Posted on: November 22, 2022

Job Description:

Desktop Support is primarily responsible for the installation, troubleshooting and documentation of hardware and software. The Desktop Support Technician assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary. The Desktop Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.

This is a full-time permanent, onsite position.

*PRIMARY RESPONSIBILITIES: *
--- Provides first point of service technical IT support to the entire workforce of our call center.
--- Desktop support
--- Software and e-mail support
--- Network printer setup and troubleshooting
--- Remote user phone support
--- Install, configure, and troubleshoot computers, printers and other peripherals.
--- Perform preventative maintenance, testing, and repair of computer hardware.
--- Document resolutions or escalations within the internal ticketing system
--- Follow established procedures on daily work, occasionally using best judgement when applicable
*EDUCATION: *
--- High School Diploma/GED (College education preferred)
--- Related certifications a plus (Network+, ICDN/CCNA, CCNP, etc)
--- Post-secondary computer science or similar degree/diploma

*KNOWLEDGE/SKILLS: *
--- 2 years of desktop support experience in a large enterprise environment preferred
--- Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
--- Working knowledge of Microsoft operating systems and software products
--- Some knowledge of MAC operating systems
--- Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.
--- The ability to learn about and understand new products, some of which may be complex.
--- Flexibility to work evening and weekend hours when necessary
--- Strong problem-solving skills
--- Honesty and integrity
--- Displays teamwork and leadership skills
--- Adaptable to change and able to work under pressure
--- Good time management skills and able to multi-task
--- High standards of ethical and professional conduct

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance

Ability to commute/relocate:
* Lubbock, TX 79407: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Desktop support: 2 years (Required)

Work Location: One location%58047475%

Keywords: VXI Global Solutions, Lubbock , Desktop Support Technician, Professions , Lubbock, Texas

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