Level 2 Support Technician
Company: Quext
Location: Lubbock
Posted on: June 23, 2022
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Job Description:
The JobThe Quext Level 2 Support Technician will respond to
customer technical issues that have been escalated by the Level 1
support team. - Level 2 is responsible for determining whether a
technical issue is system wide, performing initial triage and
troubleshooting on those issues, resolving the issues they are
able, and further escalating more complex issues to the appropriate
development or engineering team.In this capacity, a Quext Level 2
Support Technician will receive on-the-job training and build
valuable technical skills in Amazon Web Services (AWS) ecosystems
and infrastructure, Software as a Service (SaaS) applications, and
Internet of Things (IoT) and Smart Home ecosystems.
The BackgroundHave you ever lived in an apartment community? - Have
you noticed how far behind most apartment communities are with
regard to the use of modern technologies? - If you can envision the
many opportunities for technology disruption in the multifamily
industry, then you should get in at the beginning of a fully funded
technology startup that isn't only about selling products, but also
tangibly impacting the daily lives of its customers in meaningful,
positive ways. - That startup is Quext, based in Lubbock,
Texas.
We are seeking Level 2 Support Technicians to directly interact
with our multifamily industry customers to help ensure that they
are enjoying a world class experience using Quext products. The
Quext suite of products include Smart Home technologies, AI and
CGI-based customer interactions,, next level high-speed internet
access, and a full suite of applications that allow an apartment
community staff to manage their whole community in a way that is
brilliantly simple.
Why QuextQuext is a young, energetic company with a great
tech-startup vibe to it. - In addition to being probably the
coolest place to work in Lubbock, Quext offers these additional
tangible benefits:
RESPONSIBILITIES:The ideal candidate loves and wants to learn
everything they can about technology. Even more than that, this
person has a soft touch and a terrific bedside manner when dealing
directly with customers. - The Quext Level 2 support technician
puts a customer at ease while at the same time deftly working their
way through a professional, robust troubleshooting funnel to
determine the quickest way to get that customer up and going again.
QUALIFICATIONS
Madera Residential, LLC is committed to creating a diverse
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
regardless of race, color, religion, gender, gender identity or
expression, genetic information, marital status, sexual
orientation, national origin, disability, age, veteran status, or
any other characteristic protected by federal, state, or local
law.
Keywords: Quext, Lubbock , Level 2 Support Technician, Professions , Lubbock, Texas
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