LubbockRecruiter Since 2001
the smart solution for Lubbock jobs

Client Solutions Specialist II - Lubbock

Company: Cox Automotive
Location: Lubbock
Posted on: June 14, 2019

Job Description:

Description JOB SUMMARY: The Client Solutions Specialist II will be responsible forincremental business growth for their assigned targeted areas. This position partners with the field salesteams in creating a strategy to achieve this goal. The Client Solutions Specialist will educatecustomers on the Manheim Express Marketplace, and actively seek opportunitiesto grow the relationship by consistently outstanding service that will meet thedealer?s business needs. The Client Solutions Specialist II will manage assignedcustomer relationships for Manheim Express customers with the goal of providinga personalized experience. The ClientSolutions Specialist will ensure that we deliver a personalized, low-effort,positive experience to our dealer customer by proactively collaborating withfield sales teams, other Manheim companies, customers and local auctiondepartments in order to ensure that customers? expectations are met orexceeded.? PRIMARY DUTIES/KEY RESPONSIBILITES

  • Reviews customers? performance and recommends solutionsfor improving conversion rate and/or market share.
  • Conduct thorough assessment of vehicle conditionfollowing the Manheim Express Inspection process.
  • Locate, start, move, inspect, and return vehicles ondealer?s lots safely.
  • Understand basic NAAA frame/structure guidelines aswell as common vehicle condition flaws and how to identify them.
  • Perform basic mechanical checks on vehicles including,powertrain, drivetrain, and electrical components.
  • Understand basic vehicle valuation methods and guidedealers on GFB and floor pricing.
  • Develop and strengthen relationships with dealers overthe phone, online, at the auction through planned contact and meetings.
  • Partners with sales in educating, selling and trainingcustomers on Manheim Express products and services.
  • Collaborates withcustomer account team to identify opportunities for growth.
  • Generates leads to other channels (Next Gear, notification of newlyregistered dealers to sales, etc.)
  • Collaborates with Sales to plan, execute, and follow-up on targetedaccounts.
  • Utilizes SalesForce.com for reporting, lead input and customerperformance reviews.
  • Inform and educate dealers of changes in auction policies and procedures.
  • Demonstrates professionalism and sincere appreciationfor the business relationships that have been established amongst the dealersand Manheim.
  • Functions as a solid team player and work closely withteammates, field sales, and customer care to create a superior customerexperience.
  • Works with manager to ensure a consistent and effectiveonline and in-lane customer experience, appropriatetransaction processing, high customer satisfaction and service levels.?
  • Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Performs other duties as assigned by management. Qualifications
  • Bachelor?s Degree in related discipline or an equivalent combination of education and work-related experience required.
  • 3+ years Auction experience or dealership experience strongly preferred.
  • Must have a validdriver?s license and a safe driving record.
  • Effective communication (written and verbal) and interpersonal skills required.
  • Ability to engage customers in a consultative manner.
  • Motivated and ability to work with remote supervision.
  • Solid computer skills, including ability to use Internet and MS Office effectively.
  • Ability to adapt to and work effectively within a constantly changing environment.
  • Excellent customer service and problem-solving skills required.
  • Ability to perform repetitive tasks; manual dexterity.
  • Vision abilities required include close, distance and depth perception.
  • Ability to sit, stand or walk for prolonged periods of time. Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period of time; ability to lift up to 30lbs.
  • Exposure to moderate noise level, may be exposed to fumes and odors. Organization :Cox Automotive

Keywords: Cox Automotive, Lubbock , Client Solutions Specialist II - Lubbock, Other , Lubbock, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Babysitting Wanted - Lubbock, Texas Babysitting Service Provider Posting, Seeking Sitter
Description: I hope you are having a good day.
Company: Sitter
Location: Lubbock
Posted on: 06/26/2019

Kids Pastor
Description: Aldersgate Church is looking for a dynamic, enthusiastic team player who has a passion for working with children and their parents. The Kid's Pastor will have the primary responsibility of overseeing (more...)
Company: Aldersgate Church
Location: Lubbock
Posted on: 06/25/2019

Part Time Event Specialist
Description: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: Lubbock
Posted on: 06/25/2019


Brands Want To Pay You
Description: Brands Want
Company: Survey Voices
Location: Lubbock
Posted on: 06/26/2019

EMAIL MARKETING SPECIALIST
Description: Email Marketing Specialist - Contract We are now recruiting remote contractors to become an agent. To get started
Company: Mommy Jobs Online
Location: Lubbock
Posted on: 06/25/2019

Administrative Assistant
Description: Essential Functions: Provide administrative support and office management tasks Prepare incoming and outgoing communications and a wide variety of administrative documents using Microsoft Office
Company: Mommy Jobs Online
Location: Lubbock
Posted on: 06/25/2019

Healthcare home office
Description: The nations leading healthcare benefits company is looking for driven, self sufficient workers in
Company: Health Options 16
Location: Lubbock
Posted on: 06/25/2019

Virtual Recruiter
Description: This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly At Mommy Jobs Online our qualified recruiters will enjoy the freedom and (more...)
Company: Mommy Jobs Online
Location: Lubbock
Posted on: 06/26/2019

Truck Driver - Average Up to $1,300/Week - $8,500 in Bonuses - Lubbock
Description: Celadon is Hiring CDL-A Company Drivers-- 8,000 Bonus 4 Weeks Paid Vacation Each YearWe will meet or beat your CPM. PLUS, Guaranteed Miles: 2,400 / week in first 90 days We want your experience and (more...)
Company: Celadon - Company Drivers
Location: Lubbock
Posted on: 06/26/2019

Executive Assistant
Description: Mommy Jobs Online is looking for an experienced Executive Assistant to partner with the senior most members of our team. Youll help leaders in the company to be more effective by coordinating schedules, (more...)
Company: Mommy Jobs Online
Location: Lubbock
Posted on: 06/25/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Lubbock RSS job feeds