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Service Coordinator I, Level 3 Population

Company: Centene
Location: Lubbock
Posted on: May 17, 2019

Job Description:

Service Coordinator I, Level 3 Population Position Purpose: Provide support to medical, behavioral and social support staff to determine needs, eligibility and services for members telephonically. Coordinate needs, including acute care, community-based long term care, behavioral health, disease management and non-capitated services with the goal of delaying or avoiding institutionalization, maximizing member functional status, and facilitating members thriving in the least restrictive, safe environment. Identify special needs members through the completion of health screenings and other resources. Conduct screening and develop interventions per program guidelines. Collaborate with varoius departments to coordinate member care and referrals to and community support systems, such as Centers for Independent Living, Area Agencies on Aging, Local IDD Authorities, and LMHAs. Educate members about covered services including Consumer Directed Services, LTSS, Value Added Services as appropriate, and non-covered services such as how to access affordable integrated housing. Educate members with special needs to foster compliance with program and positively impact outcomes. Participate in initial and ongoing training as required. Perform outreach to members as needed. Education/Experience: High school diploma or GED. 3+ years of direct experience in a managed care environment working with people with disabilities, and/or vulnerable populations with chronic or complex conditions. Experience in a customer service related environment preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Clinical & Nursing USA-Texas-Lubbock Superior HealthPlan Full-time

Keywords: Centene, Lubbock , Service Coordinator I, Level 3 Population, Other , Lubbock, Texas

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