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Customer Support Representative

Company: Centuri Group, Inc.
Location: Lubbock
Posted on: May 16, 2019

Job Description:

SummaryJoin the leader in underground pipeline construction and get yourself a solid career with solid pay! Take the first step on your path to career advancement; we?ve got work for the next 100 years!Our Customer Support Representative acts as a liaison between our customers and work crews. You will coordinate project scheduling, notify customers in advance and provide updates as needed or requested.Perks

  • Join the Largest Natural Gas Distribution Contractor in the United States
  • Weekly Payroll
  • Paid, on-the-job training for technical skills
  • Employee Assistance program benefit
  • Health Insurance Plan benefit
  • Retirement Plan benefitResponsibilities
    • Receive and manage customer phone calls regarding comments, issues and complaints?
    • Coordinate activities to resolve customer complaints and issues
    • Work with Coordinators and Construction Crew Supervisors?
    • Prepare job jackets for Foreman, printing all required documents (WRs, permits, service record cards, Miss Utility tickets, etc.)
    • Use Telogis and driver report to track assets and driver performance
    • Prepare project materials and collateral as necessary
    • Liaison between NPL, subcontractors and the Gas Utility Company
    • Communicate with the Customer on work requests
    • Maintain well-organized filing and tracking systems
    • Retrieval of documents or information, as required
    • Other duties as requested by leadership?Education, Skills, Experience Needed
      • High School diploma or GED preferred?
      • 2-4 years experience in a business-to-business customer focused position
      • Ability to manage difficult customers on the phone and in person
      • A ?quick learn? with aptitude to rapidly absorb and retain information?
      • Exceptional customer service skills through interpersonal communication to work effectively with others (i.e. internal and external customers, co-workers, vendors, colleagues, etc.) in order to coordinate activities and arrive at mutual decisions
      • Organizational skills to effectively coordinate and complete a variety of tasks in a timely manner and streamline workflows to improve efficiency
      • Ability to work in high-pressure and fast-paced work environment
      • Strong communication skills, written and oralWorking Environment
        • Work is performed in a typical indoor office environment
        • Flexibility to work various schedules and stay late when necessary with little or no notice
        • Must be able to read documents, use a computer, communicate verbally and in writing
        • Mobility required within an office, warehouse and construction site environments
        • Ability to occasionally lift up to 20 poundsRequirements
          • Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
          • Provide valid US work authorization documents for E-Verify
          • Satisfactory results of pre-employment background check results
          • Valid driver?s license with clean driving record
          • Join and maintain Union membershipEqual Employment Opportunity StatementThis job description is subject to change at any time. It reflects management?s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant?s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law.? Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. Nearest Major Market: Lubbock --

Keywords: Centuri Group, Inc., Lubbock , Customer Support Representative, Other , Lubbock, Texas

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