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Field Svc Tech 2 (Lubbock, TX)

Company: Siemens Corporation
Location: Lubbock
Posted on: May 16, 2019

Job Description:

Division: Siemens HealthineersBusiness Unit: ServicesRequisition Number: 241314Primary Location: United States-Texas-LubbockAssignment Category: Full-time regularExperience Level: Mid levelEducation Required Level: Technical DiplomaTravel Required: 25%Job Description:Customer Service Engineer II specializing in servicing Diagnostic Chemistry equipment needed in the Lubbock, TX area.Position Overview:The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies Siemens in-vitro diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer.The Field Service Technician reports to the Regional Service Manager at Siemens Healthcare Diagnostics.Responsibilities:The Field Service Technician's responsibilities include installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Dimension and Vista Chemistry products) at customer sites with minimal supervision. Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.Required Knowledge/Skills, Education, and Experience:Minimum high school diploma; technical Associates Degree or equivalent preferred. Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. 5+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Must be a self-starter with strong customer service skills, as well as excellent communication skills needed. Need to have the ability to operate remotely from the main office with minimum supervision. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Must be able to interface with customers in a positive professional manner, as well as the ability to think and act in a logical and methodical way. Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, e-mail and for general communication. Current valid driver's license and good driving record over last three years is required. Must be willing to work different shifts as business needs dictate and have the ability to travel and provide service in assigned geography. Need to have the willingness to participate in an on-call rotation after training and certification is completed. Background or coursework in chemistry, biology or natural sciences is very helpful.Siemens US Talent AcquisitionJob Description TemplateInstructions: Please use the template below to write a customized job description for your position. The bolded headers "Position Overview", "Responsibilities" , "Required Skills" & "Preferred" should remain in the final draft, but the blue-colored text should be replaced with content specific to the position.Position OverviewHeadliner: In one sentence, describe the "value proposition" to the candidate (i.e., compelling story as to why this position would be significant to their professional portfolio). An example is "Are you ready to design and create the equipment, machines, and systems that light our homes and power our economy?"Provide a summary of the position. This should be a snapshot of what the job entails.Include the following:* Main objective of the position and the impact of the role* Brief description of the primary responsibilities of the organization and where the position fits in to drive the future employee's performance objectives* What is the title of the direct manager and how that fits into the Business Unit/Division, and (if it's a manager position) state the size of the team, etc.ResponsibilitiesOutline the specific responsibilities and deliverables associated with the role. These are the tasks that must be carried out by the person in this job. The bullets should be informative, detailed and succinct (5-10 bullets in total).* Overall responsibility - what will the person have to accomplish in this role* Details of very specific job tasks and functionsRequired Knowledge/Skills, Education, and ExperienceOutline exactly what knowledge/skills, education, and experiences are required to be considered for this position.* Education (degree type and area of study)* Technical proficiency (including number of years)* Industry/business acumen (specify type and number of years)* Work experience (including number of years))* Knowledge, skills, or expertise)* Amount of travel with the positionRemove if VISA sponsorship is availableQualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.Remove if Vehicle plan not included:Individual must possess a valid Driver's license in good standing.Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.Preferred Knowledge/Skills, Education, and ExperienceOutline exactly what knowledge/skills, education, and experiences are preferred but NOT required to be considered for this position.* Education (degree type and area of study)* Past experience (including number of years)* Knowledge, skills, or expertise

Keywords: Siemens Corporation, Lubbock , Field Svc Tech 2 (Lubbock, TX), Other , Lubbock, Texas

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