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Patient Services Supervisor

Company: Texas Tech University Health Sciences Center
Location: Lubbock
Posted on: February 9, 2024

Job Description:

Patient Services Supervisor

Position Description
Champions a values based culture to promote unit effectiveness. Directs and supervises Managed Care Patient Services staff in processing of patients. Supervises scheduling of appointments, patient visits, receiving patients, and maintenance of records; supervises the coordination of other clinic services; responds to requests for patient information and maintains related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Interviews, hires, evaluates and trains new employees. Employees in this classification receive general supervision. Employees in this classification supervise Managed Care Patient Services Specialist and Managed Care Sr. Patient Services Specialist team members. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

Major/Essential Functions

  • Supervision of administrative support staff to include training, delegation of assignments/tasks, disciplinary actions and performance evaluations.
  • Staff liaison
  • Schedules patients for appointments.
  • Manage all aspects of PTM, check-in, check-out, cancellations, referrals, and reporting.
  • Create reminders for sick call and referral upon disposition.
  • Responsible for accurate time clock usage according to procedure.
  • Completion of travel needs for Medical department clinical staff.
  • Serve as back-up for Medical Department Patient Services Specialist.About Managed Care:
    Since 1989, TTUHSC Managed Care has been providing clinical and operational support to correctional facilities throughout West Texas and other regional areas. We serve approximately 30,000 patients utilizing a broad range of comprehensive medical and health services. TTUHSC Managed Care strives to positively impact the lives of our patients, to include many who had no previous access to quality health care. Learn more about TTUHSC Managed Care

    This valuable team member shall perform work in a manner that reflects the :
    • ONE TEAM unite and include diverse perspectives to achieve our mission
    • KINDHEARTED exceed expectations with a kind heart, helping hands, and a positive attitude
    • INTEGRITY be honorable and trustworthy even when no one is looking
    • VISIONARY nurture innovative ideas, bold explorations, and a pioneering spirit
    • BEYOND SERVICE create and deliver positive defining momentsTake care of yourself and your family, Enjoy some of the best in the state of Texas:
      • Comprehensive Benefits Package
      • Training provided
      • Continuing education
      • Loan Forgiveness Program
      • Retiree Insurance
      • Paid Leave
      • Leadership Program
      • State Pension

        Required Qualifications
        A minimum of a high school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in a supervisory role. Experience in a clinic or physician's office preferred.


        At least three (3) years of experience at TTUHSC in the Patient Services Program, plus one (1) year of supervisory experience.

        To apply, please visit:

        As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

        The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

        Copyright 2022 Inc. All rights reserved.


Keywords: Texas Tech University Health Sciences Center, Lubbock , Patient Services Supervisor, Other , Lubbock, Texas

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