Coordinator, Ticket Services

Company: Texas Tech University
Location: Lubbock
Posted on: May 24, 2023

Job Description:

**33174BR**
**Extended Job Title:**
Coordinator, Ticket Services
**Position Description:**
Performs supervisory and coordinative work in the operation of a specific program or departmental project. Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program as well as the monitoring of program staff and operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise program staff, volunteers and student assistants.
**Requisition ID:**
33174BR
**Travel Required:**
Up to 25%
**Major/Essential Functions:**
+ Assist fans and donors with the purchasing of single, mini-plan, and season tickets via phone and walk-up sales
+ Assist managers with event setup, game day operations, and event reconciliation as needed
+ Manages all aspects of ticket operations for assigned Olympic sport(s), including gameday operations, actively managing inventory, allocating seats, and delivering tickets
+ Assist ticket operations staff with creating invoices and mailing them to fans and donors
+ Coordinate the daily printing and mailing of single, mini-plan, and season tickets
+ Process mail daily, including receiving and tracking payments in the ticketing database
+ Provide a high level of customer service to fans and donors
+ Prepare and submit work orders and purchaser orders for the areas of Ticket Operations, Ticket Sales, and Promotions/Fan Engagement
+ Assist in various office projects and provide additional administrative assistance in the office as needed
+ Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies
+ Other duties as assigned
**Grant Funded?:**
No
**Minimum Hire Rate:**
16.43
**Pay Basis:**
Hourly
**Schedule Details:**
Schedule may vary
**Work Location:**
Lubbock
**Preferred Qualifications:**
+ Bachelors Degree
+ Two or more years of experience in ticket sales or ticket operations
+ Ticket Software/Paciolan software experience
+ Strong computer skills, including Microsoft Office software
+ Excellent verbal and written communication skills
+ Professional, self-motivated, and detail-oriented, with the ability to adapt to a quickly changing work environment
**Department:**
Ticket Services
**Required Attachments:**
Cover Letter, Professional/Personal References, Resume / CV
**Job Type:**
Full Time
**Job Group:**
Office and Admn Wkrs All Other
**Shift:**
Day
**Required Qualifications:**
High school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for the required experience on a year for year basis.
**Does this position work in a research laboratory?:**
No
**About the Department and/or College:**
Texas Tech Athletics is passionate about creating an inclusive workplace that promotes and values diversity and strives to recruit and retain diverse individuals.
**Safety Information:**
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
**Pay Statement:**
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.
**EEO Statement:**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Keywords: Texas Tech University, Lubbock , Coordinator, Ticket Services, Other , Lubbock, Texas