Call Center - Bilingual Spanish

Company: Progressive Insurance
Location: Lubbock
Posted on: March 16, 2023

Job Description:

Join Forbes 2022 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressives bilingual call center team. Youll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; youll be provided computer equipment and in-depth training. Preferred candidates will live within the state of Texas. Job opportunities

• Bilingual Inbound Sales Representatives---share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
• Bilingual Customer Service Representatives---support customers inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews---while offering additional products
• Bilingual Claims Representatives---care for customers recently in accidents by demonstrating empathy while setting up new claim reports; youll also offer customers additional products Must-have qualifications------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • Sales only:---Property & Casualty license; if youre not already licensed, youll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
  • Fluent in Spanish and English (verbal and written) Training starts: May or June 2023 Schedule: Most schedules will include a weekend day and evening hours after completion of training--- --- Work from home office requirements
    • Designated workspace free from noise and other distractions
    • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
    • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
    • All Progressive hardware you receive needs to be connected to a surge protector---------
    • High-speed internet access is at your expense unless otherwise required by law Compensation ---
      • $19.50 or $21.00 per hour depending on the role you are selected for
      • Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
      • An additional 10% when you work evening or weekend hours---
      • Performance-based rewards Benefits
        • 401(k) with dollar-for-dollar company match up to 6%
        • Medical, dental & vision, including free preventative care
        • Wellness---& mental health programs
        • Health care flexible spending accounts, health savings accounts, & life insurance
        • Paid time off
        • Paid & unpaid sick leave where applicable, as well as short & long-term disability
        • Parental & family leave; military leave & pay
        • Diverse, inclusive & welcoming culture with Employee Resource Groups
        • Career development & tuition assistance------ Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer------

Keywords: Progressive Insurance, Lubbock , Call Center - Bilingual Spanish, Other , Lubbock, Texas