Call Center - Bilingual Spanish
Company: Progressive Insurance
Location: Lubbock
Posted on: March 16, 2023
Job Description:
Join Forbes 2022 Best Employer for Diversity! If you enjoy
helping others and flourish in a fast-paced environment, then you
might be a fit for Progressives bilingual call center team. Youll
be taking inbound calls from our Spanish-speaking customers which
means successful candidates can multitask, have customer service
experience, and can navigate through multiple computer systems.
This is a remote position; youll be provided computer equipment and
in-depth training. Preferred candidates will live within the state
of Texas. Job opportunities
- Bilingual Inbound Sales Representatives---share expertise of
Progressive products and services to ensure appropriate insurance
coverage through benefits selling
- Bilingual Customer Service Representatives---support customers
inquiries and insurance policy needs by answering questions
regarding coverage, rates, billing issues, and general policy
reviews---while offering additional products
- Bilingual Claims Representatives---care for customers recently
in accidents by demonstrating empathy while setting up new claim
reports; youll also offer customers additional products Must-have
qualifications------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
- Two years of post-secondary education or higher
- Instead of the above, two years of relevant work
experience
- Sales only:---Property & Casualty license; if youre not already
licensed, youll have an opportunity to gain it during training (and
must remain compliant with licensing requirements as an
employee)
- Fluent in Spanish and English (verbal and written) Training
starts: May or June 2023 Schedule: Most schedules will include a
weekend day and evening hours after completion of training--- ---
Work from home office requirements
- Designated workspace free from noise and other
distractions
- Remote office internet connection via DSL or Cable Modem with
minimum speed of 10mbps down and 1mbps up
- Computer that is provided to you must be physically connected
to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a
surge protector---------
- High-speed internet access is at your expense unless otherwise
required by law Compensation ---
- $19.50 or $21.00 per hour depending on the role you are
selected for
- Gainshare bonus up to 8% - 16% (depending on position) of your
eligible earnings based on company performance
- An additional 10% when you work evening or weekend
hours---
- Performance-based rewards Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness---& mental health programs
- Health care flexible spending accounts, health savings
accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short &
long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource
Groups
- Career development & tuition assistance------ Energage
recognizes Progressive as a 2022 Top Workplace for: Innovation,
Purposes & Values, Work-Life Flexibility, Compensation & Benefits,
and Leadership. Equal Opportunity Employer------
Keywords: Progressive Insurance, Lubbock , Call Center - Bilingual Spanish, Other , Lubbock, Texas
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