Information Technology Specialist (Customer Support) (12 Month Register)
Company: Department Of The Treasury
Location: Lubbock
Posted on: January 22, 2023
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Job Description:
Duties
WHAT IS THE INFORMATION TECHNOLOGY (IT)DIVISION?
A description of the business units can be found at:
https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:
IT - Information Technology
The following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.
* The work of this position requires ensuring the integration of IT
programs and services; developing solutions to
integration/interoperability issues; designing, developing, and
managing IT systems that meet current and future business
requirements, and apply or extend, enhance, or optimize the
existing architecture; managing assigned projects; communicating
complex technical requirements to non-technical personnel; and
preparing and presenting briefings to senior management officials
on complex/controversial issues. Such work assignments include
leading IT customer service projects from start to finish;
evaluating the effectiveness of installed systems and services; and
providing advice on and devising solutions to a wide range of IT
issues. Specific assignment areas include work such as the
following assignments:
* Plan, implement, and manage problem management systems designed
to effectively recognize, report, track, and resolve problems; and
evaluate the feasibility of adapting new methods to enhance
customer satisfaction.
* Manage special projects that have a significant impact on the
delivery of customer support services; e.g., infrastructure or work
force relocation.
* Represent the customer support office in planning for the
installation and implementation of new systems; e.g., upgrade to a
new operating system; and lead efforts to define
post-implementation support requirements.
Help
Qualifications:
Federal experience is not required. The experience may have been
gained in the public sector, private sector or Volunteer Service.
One year of experience refers to full-time work; part-timework is
considered on a prorated basis.
To ensure full credit for your work experience, please indicate
dates of employment by month/year, and indicate number of hours
worked per week, on your resume.
You must meet the following requirements by the closing date of
this announcement:
SPECIALIZED EXPERIENCE: GS-13 You must have one year of specialized
experience at a level of difficulty and responsibility equivalent
to the GS-12 grade level in the Federal service. This experience
must include Information Technology (IT) related experience that
demonstrates each of the following four competencies: 1) Attention
to Detail, 2) Customer Service, 3) Oral Communication and 4)
Problem Solving. Specialized experience for this position includes:
Experience that demonstrates accomplishment of computer project
assignments that required a wide range of knowledge of computer
requirements and techniques pertinent to the position to be filled.
This knowledge is generally demonstrated through assignments that
required the ability to analyze a number of alternative approaches
in the process of advising management concerning major aspects of
IT system design. This would include defining what system
interrelationships must be considered, or what operating mode,
system software, and/or equipment configuration is most appropriate
for a given project.
AND
GS-13 Level: At this grade level, your experience must demonstrate
the ability to: Plan and carry out difficult IT assignments,
develop new methods, approaches and procedures; provide advice and
guidance to other organization employees on a wide range and
variety of complex IT issues; evaluating and recommending the
adoption of new or enhanced approaches to delivering IT services;
testing and optimizing the functionality of systems, networks, and
data; identifying and defining business or technical requirements
applied to the design, development, implementation, management and
support of systems and networks; and/or Evaluating proposals for
the acquisition of IT products and services, ensuring the optimal
ensuring the optimal use of commercially available products;
ensuring compliance with data management standards, and
recommending new or modified standards to increase efficiency;
responding to customer service problems resulting from catastrophic
events, such as virus infections or power outages; and developing
and updating customer support policies and procedures to ensure
appropriate responses to future incidents of a similar nature.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the
GS-05, applicants must meet applicable time-in-grade requirements
to be considered eligible. One year (52 weeks) at the next lower
grade level is required to meet the time-in-grade requirements for
the grade you are applying for.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this
is an open continuous announcement, by the cut-off date) specified
in this job announcement, current civilian employees must have
completed at least 90 days of federal civilian service since their
latest non-temporary appointment from a competitive referral
certificate, known as time after competitive appointment. For this
requirement, a competitive appointment is one where you applied to
and were appointed from an announcement open to "All US
Citizens".
AND
For more information on qualifications please refer to OPM's
Qualifications Standards.
Keywords: Department Of The Treasury, Lubbock , Information Technology Specialist (Customer Support) (12 Month Register), Other , Lubbock, Texas
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