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Processing Specialist

Location: Lubbock
Posted on: January 20, 2023

Job Description:

Job Details


Job Location

Position Type
Full Time

Education Level
High School Diploma/GED

Salary Range
$16.00 - $18.00 Hourly

Travel Percentage

Job Shift

Job Category


Processing Specialist Summary:

The Processing Specialist excels in providing superior customer service to members and staff as he/she assists with the day-to-day operational duties of the Texas Tech Credit Union (TTCU). The Processing Specialist serves as the expert for processing all back-office actions. The core authority of the Processing Specialist lies in his/her ability to process actions in an accurate, timely, and efficient manner, leveraging system knowledge and automation to continuously evolve best practices.

Processing Specialist Duties:

  • Serve TTCU members and employees pleasantly and professionally in accordance with TTCU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
  • Greet and welcome every member in a professional, TREKS manner
  • Answer member requests, inquiries, complaints, and concerns in a timely, effective, and kind manner whether received in-person, online, or by telephone
  • Responsible for ensuring proper follow-up and member satisfaction
  • Support TTCU members and staff in processing, researching and resolving routine member requests, questions or complaints regarding TTCU products and services (including, but not limited to, Wires, ACH, share drafts, stop payments, unauthorized debits, and basic account inquiries).
    • Research and process exception and return items according to established regulatory guidelines
    • Manage the digital payments life cycle (Digital wallet, credit cards and other forms of mobile/online payments and transfers)
    • Index imaged account and loan documents
    • Identify and facilitate opportunities for continuing education for other TTCU staff
    • Attend and participate in job-related training sessions
    • Maintain a thorough working knowledge of TTCU policies and procedures
    • Maintain knowledge of all state and federal regulations that are applicable to Processing
    • Assist with month-end processing
    • Identify and implement creative solutions to increase efficiency through process automation.
    • Maintain member confidentiality.
    • Other duties as assigned by the Operations Manager.
      Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.


      Skills & Qualifications
    • Minimum one-year banking experience.
    • Ability to organize and prioritize duties; drive to follow through on tasks to completion.
    • Requires problem solving skills, resourcefulness and attention to detail.
    • Desire to contribute to achieving organizational efficiency.
    • Effective communication skills and ability to collaborate with all TTCU departments.
    • Attitude of a life-time learner.
    • Willingness and ability to work overtime as it is anticipated in this role.

Keywords: TEXAS TECH FEDERAL CREDIT UNION, Lubbock , Processing Specialist, Other , Lubbock, Texas

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