Call Center - Customer Service Representative
Company: VXI Global Solutions
Location: Wolfforth
Posted on: November 21, 2022
Job Description:
If you want a job that you can build into a career and have
opportunity for growth as well as stability, then VXI is a place
you want to be in.Benefit package includes:
Competitive salaryPaid training401K
planHealth Insurance (Medical, Dental, & Vision)Cell phone benefits
for employees - $25/month per line for unlimited phone, text and
data.Referral for Life Program - Those who refer employees received
a residual bonus every pay period for you and your referralFun Work
environment that includes luncheon, contest, gift cards, and other
prizes as incentivesAbundant Advancement Opportunities Equal
Opportunity Employer: disability/veteranIf you want your
application process immediately, complete an online application (at
home or in our office) and we will set you for an interview.About
the position: Inbound Customer Service Representative will act as a
liaison, provide product/services information and resolve any
emerging problems that our customer accounts might face with
accuracy and efficiency. Theyre patient, empathetic, and
passionately communicative. Problem-solving also comes naturally to
customer care specialists. They are confident at troubleshooting
and investigate if they dont have enough information to resolve
customer complaints. Inbound Customer Service Representative are
expected to use a consultative customer service approach as you
build trust and rapport, as you build trust and rapport, learning
about the customers needs. In addition, you will be required to
overcome objectives and meet a required quotas / metrics. The
target is to ensure excellent service standards, respond
efficiently to customer inquiries and maintain high customer
satisfaction.Duties and Responsibilities:
Provide exceptional customer service,
resolve customer issues on inquiries (billing, technical
troubleshooting, account changes, product and services recommended
upgrades)Effective listening skills to ensure understanding of
customer needs and desired out-comesAsk questions and actively
listen for responses for the purpose of validating data and solving
customer problemsBuild rapport and make appropriate recommendation
on new product and servicesAbility to build and maintain effective
collaborative relationships with cross-functional teams.Ability to
manage multiple objectives simultaneously and solve complex
problems.Strong communication and interpersonal skills.Maintain
degree of flexibility with the ability to quickly switch focus in
response to business needs.Effective organization and time
management skills.Takes ownership and is comfortable with both
working independently, and in collaboration with others, as
required.Requirements
1+ year call center experience or any
related field is REQUIRED.High school diploma or GED.Must submit to
a background check and drug test upon offer of employmentRequired
to be flexible with work schedule. Schedule are subject to change
due to our call volume natureFull Time position up to 40 hours per
weekExemplary Attendance Records with Previous Employers.Meet the
required typing skills 25 WPHRequired
Keywords: VXI Global Solutions, Lubbock , Call Center - Customer Service Representative, Other , Wolfforth, Texas
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