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Associate Patient Access Representative

Company: Providence Health & Services
Location: Lubbock
Posted on: August 5, 2022

Job Description:

Description Covenant Health is seeking a Full-time, Day Shift Associate Patient Access Representative with the Shared SWMP Second Floor Department at Covenant Medical Group. Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system. Job Summary: Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Associate Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters. Essential Functions:

  • Verify patient demographics and activate patients in the system of record upon arrival on the date of service, if the patient has been pre-registered.
  • Verify patient insurance by confirming and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility. Referrals to Financial Counselor, when appropriate.
  • Contacts patient's family or physician office to obtain missing insurance information and authorizations.
  • Ensure required/applicable forms and documents are presented and explained during time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, Important Patient Information, etc.).
  • Obtain all necessary patient signatures at time of arrival.
  • Perform collections and cashiering functions when appropriate.
  • Understands ministry's policies on discounts, patient payments plans and global services.
  • Ensure financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate.
  • Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner.
  • Assist patients and customers in navigating throughout the hospital facility. Preferred Position Qualifications: Experience:
    • 2 years Registration experience.
    • Experience with Meditech system. Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Requsition ID: 103337 Company: Covenant Jobs Job Category: Patient Access Job Function: Revenue Cycle Schedule: Full time Shift: Day Career Track: Admin Support Department: 8002 BUILDING SHARED SWMP SECOND FLOOR Address: TX Lubbock 2215 Nashville Ave Covenant Health is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Lubbock , Associate Patient Access Representative, Other , Lubbock, Texas

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