Call Center Representative - Customer Support
Company: VXI Global Solutions
Posted on: August 2, 2022
If you want a job that you can build into a career and have
opportunity for growth as well as stability, then VXI is a place
you want to be in.
Benefit package includes:
Health Insurance (Medical, Dental, & Vision)
Cell phone benefits for employees - $25/month per line for
unlimited phone, text and data.
Referral for Life Program ---- Those who refer employees received a
residual bonus every pay period for you and your referral
Fun Work environment that includes luncheon, contest, gift cards,
and other prizes as incentives
Abundant Advancement Opportunities Equal Opportunity Employer:
If you want your application process immediately, complete an
online application (at home or in our office) and we will set you
for an interview.
About the position: Inbound Customer Service Representative will
act as a liaison, provide product/services information and resolve
any emerging problems that our customer accounts might face with
accuracy and efficiency. They're patient, empathetic, and
passionately communicative. Problem-solving also comes naturally to
customer care specialists. They are confident at troubleshooting
and investigate if they don't have enough information to resolve
customer complaints. Inbound Customer Service Representative are
expected to use a consultative customer service approach as you
build trust and rapport, as you build trust and rapport, learning
about the customers' needs. In addition, you will be required to
overcome objectives and meet a required quota's / metrics. The
target is to ensure excellent service standards, respond
efficiently to customer inquiries and maintain high customer
Duties and Responsibilities:
Provide exceptional customer service, resolve customer issues on
inquiries (billing, technical troubleshooting, account changes,
product and services recommended upgrades)
Effective listening skills to ensure understanding of customer
needs and desired out-comes
Ask questions and actively listen for responses for the purpose of
validating data and solving customer problems
Build rapport and make appropriate recommendation on new product
Ability to build and maintain effective collaborative relationships
with cross-functional teams.
Ability to manage multiple objectives simultaneously and solve
Strong communication and interpersonal skills.
Maintain degree of flexibility with the ability to quickly switch
focus in response to business needs.
Effective organization and time management skills.
Takes ownership and is comfortable with both working independently,
and in collaboration with others, as required.
1+ year call center experience or any related field is
High school diploma or GED.
Must submit to a background check and drug test upon offer of
Required to be flexible with work schedule. Schedule are subject to
change due to our call volume nature
Full Time position up to 40 hours per week
Exemplary Attendance Records with Previous Employers.
Meet the required typing skills 25 WPH
Keywords: VXI Global Solutions, Lubbock , Call Center Representative - Customer Support, Other , Shallowater, Texas
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