Verifications Specialist
Company: CTG
Location: Lubbock
Posted on: June 17, 2022
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Job Description:
Verifications SpecialistUnited StatesNewInformation
TechnologyJun 01, 2022Post Date22201521Requisition #Apply for
JobShare this JobSign Up for Job AlertsCTG is assisting a client in
staffing a remote Verifications Specialist for a temp to perm
role.Job Title: Verifications SpecialistLocation: Remote-East Coast
HoursJob Type: Temp to permPay: $15hrHours: 8 am to 4:30 pm, M-FWe
are seeking a talented individual for a Verifications Specialist
who is responsible for performing as subject matter expert for
department including but not limited to Client Specifications,
Client Profiles, Carrier Verifications Methods, Quality Control,
and Inventory Control. Support specialized functions of the
Verifications department such as Training, Quality Assurance or
Special Projects.Essential Responsibilities:* Perform as subject
matter expert in all aspects of verifications process. * Understand
verification platform. * Grasp software and carrier access
methods.Training* Complete coaching and counseling form weekly for
each team member. * Train, coach and develop all new Verification
Representatives. * Answer questions from team and help with issues
while avoiding disruption in workflow. * Monitor Verification
Representatives phone calls and provide feedback. * Identify areas
needing training and report to Supervisor. * Assess each new hires
area for improvement then encourage the individual's growth,
development and improvement. Quality Assurance* Review feedback
from Quality Assurance team and counsel team members. * Master
day-to-day knowledge of the Verification's department and follow
best practices. * Mentor new hires by providing feedback and
counseling about job related errors, ensuring methods of best
practices and corrective actions are implemented. * Report carrier
issues using the proper forms and communication channels. * Monitor
new hires quality and production metrics to ensure mastery of the
position's required knowledge base. * Verify insurance policies (as
requested) and maintain quality score of 95% accuracy or better. *
Assist the corporate Quality Assurance department with Quality
Assurance work as directed. * Investigate and resolve data
inconsistencies. * Suggest areas for process and procedural
improvement and report to Supervisor. * Perform internal department
production audits. * Audit Verification Representatives work for
accuracy. * Audit verified insurance policies for accuracy. * Apply
judgment in sampling versus full-populations quality assurance
methods. * Approve batch or send back for re-work. * Provide back
up support for all functions of team.Special Projects* Work on
special projects with accuracy and meet deadlines as
assigned.Knowledge, Skills and Abilities:* Ability to organize
well. * Ability to prioritize. * Ability to provide and represent
professionalism in job. * Ability to practice flexibility and
adaptability in the work place. * Ability to work proficiently with
Microsoft Outlook, Word and Excel and navigate internet skillfully.
* Ability to analyze information and use logic and process to
address work-related issues and problems. * Ability to operate with
strong interpersonal skills. * Ability to be careful and thorough
about detail. * Ability to perform data entry accurately. * Average
manual dexterity in use of a PC, phone, 10 key, sorting, filing and
other office machines. * Ability to handle conflict appropriately
and constructively. * Ability to apply problem solving skills. *
Ability and desire to train others. * Working knowledge of HIPAA
privacy and Security rules. * Ability to perform well in team
environment. * Ability to work independently to meet objectives. *
Ability to meet deadlines. * Ability to handle pressure and
deadline oriented project demands as well as manage multiple
initiatives.Work Conditions and Physical Demands:* Primarily
sedentary work in a general office environment * Ability to
communicate and exchange information * Ability to comprehend and
interpret documents and data * Requires occasional standing,
walking, lifting, and moving objects (up to 10 lbs.) * Requires
manual dexterity to use computer, telephone and peripherals * May
be required to work extended hours for special business
needsMinimum Education:High School Diploma or GED required,
Associates degree preferredMinimum Related Work Experience:* 6
months of work experience verifying/QA insurance eligibility within
the department * Expert eCare/Tracer verification platform
knowledge required * Demonstrated leadership skills * Power Point
and Access are preferredAdditional Information:* No third party
resumes will be accepted * Drug testing and/or other
employment-related inquiries may be conducted * All interested
individuals MUST be able to work on a W2 Tax basis (no C2C or third
party vendors! * CTG is an Equal Employment Opportunity employer *
CTG is an E-Verify CompanyCTG is a leading provider of digital
transformation solutions and services that accelerate clients'
project momentum and achievement of their desired IT and business
outcomes. Our vision is to be an indispensable partner to our
clients and the preferred career destination for digital and
technology experts. CTG has operations in North America, South
America, Western Europe, and India. For more information, visit
www.ctg.com.Our culture is a direct result of the people who work
at CTG, the values we hold, and the actions we take. In other
words, our people are the culture. It's a living, breathing thing
that is renewed every day through the ways we engage with each
other, our clients, and our communities. Part of our mission is to
cultivate a workplace that attracts and develops the best people,
reflected by our recognition as a Great Place to Work-certified
company across many of our global operations.CTG will consider for
employment all qualified applicants including those with criminal
histories in a manner consistent with the requirements of all
applicable local, state, and federal laws.CTG is an Equal
Opportunity and Affirmative Action Employer. CTG will assure equal
opportunity and consideration to all applicants and employees in
recruitment, selection, placement, training, benefits,
compensation, promotion, transfer, and release of individuals
without regard to race, creed, religion, color, national origin,
sex, sexual orientation, gender identity and gender expression,
age, disability, marital or veteran status, citizenship status, or
any other discriminatory factors as required by law. Our
Affirmative Action program serves to promote occupational equality
and diversity through good faith efforts. CTG is fully committed to
promoting employment opportunities for members of protected
classes.Additional Information * Job Function: Customer Support *
Education Level: High School Diploma/GED ( -11 years) * Work
Remote: Yes * Travel: No
Keywords: CTG, Lubbock , Verifications Specialist, Other , Lubbock, Texas
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