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IT Helpdesk Intern, May-Aug 2022

Company: Tyler Technologies, Inc.
Location: Lubbock
Posted on: May 10, 2022

Job Description:

If you are looking to grow your career with challenging and meaningful work that directly impacts our clients and communities, we offer a dynamic environment where employees collaborate on engaged, innovative teams.

  • More than 6,000 employees and growing!
  • A track record of developing careers while supporting work-life balance.
  • Tyler encourages employees to think outside of the box, stay curious, build on their skills, and be the drivers of their careers.The IT Intern will experience the day-to-day activities for supporting employees of a high-tech software company. This person will be a valuable resource assisting corporate IT with helpdesk tickets, system configurations, backups, laptop and desktop image builds, software installations, adding to our documentation library and other special projects. If you have a drive for excellent customer service and an interest in a career in desktop and infrastructure support, this is a great internship for you!
    As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.LocationLubbock, TexasTravel0-5%Responsibilities
    • Assist IT staff with closing IT Help Desk support tickets
    • Troubleshoot employee laptop and desktop computing issues
    • Assist in developing time efficiency processes and tools
    • Assist with installing Tyler software for employees
    • Prepare and/or modify system and process documentationQualifications
      • Basic knowledge of server hardware and configurations (including web servers)
      • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model, etc.)
      • Basic knowledge of Microsoft server operating systems (e.g., Windows Server 2008/2012, SQL Server 2008/2012)
      • Basic knowledge of Windows Active Directory Services
      • Basic knowledge of Virtual Machines
      • Excellent problem solving and analytical skills
      • Excellent oral and written communication skills
      • Ability to work effectively with a team of professionals on technical and business issues
      • Must be able to work on-site in our Lubbock office.Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Keywords: Tyler Technologies, Inc., Lubbock , IT Helpdesk Intern, May-Aug 2022, Other , Lubbock, Texas

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