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Desktop Support Specialist I

Company: eXcell
Location: Lubbock
Posted on: January 15, 2022

Job Description:

At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We are currently in search of a talented Desktop Support Specialist I to join our client at a large, well-known financial services company.

Responsibilities: Hardware Setups at Desk
Follow documented process to unbox and set up hardware peripherals (monitors, keyboards, mice, docking stations) at the individual desks.
Check workstation is connected to the network and fully functional
Provide hardware and network desktop support services as required
Some sanitation will be required. We will provide cleaning wipes and sprays as needed.
Clean up work areas and move packaging materials to a centralized area with the building for client's disposal
Welcome back employees as they return to the workplace
Resetting passwords for Client's systems utilized by their employees
Ensuring work from home employees could connect to Client's VPN
Assisting new work from home employees with setting up their workstations
Application / Hardware support for Client's systems
Assisting employees with Outlook and other MS Office applications
Providing support for various types of issues with softphone applications, virtual machines, remapping old drives to their new computers, and updating group policies when needed
Requirements: Desktop Support skills - Ideally 1 year experience Troubleshoot hardware network issues
Supply hardware as needed
Providing hardware fixes
Headset/phone setups as requested
Printer set ups
Ability to lift 50lbs and carry hardware devices required
Strong customer support skills

Full COVID-19 vaccination may be required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell --- Supports Equal Employment Opportunity** e X cell ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit - www.excell.com .

Keywords: eXcell, Lubbock , Desktop Support Specialist I, Other , Lubbock, Texas

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