Company: FirstBank & Trust
Posted on: November 22, 2021
At FirstBank & Trust, we look for those who have a strong work
ethic, are active learners, creative thinkers and seek joy in their
work life!Under supervision, the Universal Banker will be
responsible for assisting customers in a dual role function. The
role is responsible for providing an exceptional in-branch customer
experience by handling every customer need including teller
transactions, sales and service. Utilizing a needs-based selling
approach, the Universal Banker will provide solutions based on
customer needs and how they like to conduct their banking. In
addition this position will be responsible for referrals to the
other lines of business to meet the customer's financial needs. The
Universal Banker will work with the banking team in attaining
banking center goals and constantly striving to improve the
profitability of the banking center.
PRIMARY & ESSENTIAL RESPONSIBILITIES: A. Transaction/Sales
Responsibilities: 1. Universal Bankers are responsible for offering
and selling financial products and services to both consumer and
small business customers. Including, but not limited to:a. Checking
and Savings Accountsb. Certificates of Depositc. Individual
Retirement Accounts (IRAs)d. Health Savings Accountse. Deposit only
business relationship customers with non-lending needs2. Operates a
teller window regularly to meet the needs of the banking center.3.
Provides exceptional customer service while listening for sales
opportunities, explains and promotes bank products or services to
customers and actively participates in the referral program and
strives to meet goal (as determined by individual bank).4.
Effectively use sales skills such as: effective listening, adapting
to differences in customers, identifying needs, expanding and
deepening customer relationships, responding to verbal and
non-verbal clues, presenting solutions through product benefits,
establishing a clear difference, overcoming resistance, asking for
the business, completing sale, nurturing relationships, and
establishing methods for follow-up.5. Follow up with prospects and
current customers to promote new products and services and/or
thanking customers for existing business.6. Actively monitor the
status of key customer relationships to promote business growth and
service quality, Increase the number of services used per customer
to increase both profits and customer retention.7. Maintains
confidentiality in handling customer and bank information.8.
Follows security policies and procedures to prevent bank and
customer losses.9. Resolves customer complaints.10. Maintains a
detailed level of knowledge on retail products and services and a
conversational knowledge of non-retail products (e.g., mortgage,
insurance, wealth management)11. Works collaboratively with the
banking team to achieve customer service and sales objectivesa.
Actively participates in banking center sales activities B.
Operations Responsibilities:1. Responsible daily for all teller
operations2. Maintains an acceptable Cash Over and Short account
according to the bank policy guidelines. 3. Prepares Currency
Transaction Reports and Monetary Instrument logs. 4. Must be
security conscious and comply with all Bank Secrecy Act/Anti-Money
Laundering requirements, Privacy of Customer Information Policy,
and all consumer protection laws, regulations, and Bank policies as
related to assigned job duties.5. Opens and closes the banking
center according to bank security policy.
REQUIRED SKILLS & EXPERIENCE:1. High School Diploma/GED. Bachelor's
Degree preferred.2. 1-3 years of experience in sales & customer
service3. Previous teller or cash handling experience preferred,
but not required4. Experience providing high quality customer
service5. High attention to detail6. Experience working in a team
environment7. Ability to count and balance cash8. Ability to read
and interpret documents such as policy and procedure manuals9.
Demonstrated ability to multi-task and manage time10. Knowledge of
MS Office, Windows and ten key calculator11. Must satisfy
requirements of the Federal Deposit Insurance Act Sec. 19Scheduled
Weekly Hours:40Time Type:Full time
EOE/AA Employer --- M/F/Disabled/VetMember FDIC --- Equal Housing
Keywords: FirstBank & Trust, Lubbock , Universal Banker, Other , Tahoka, Texas
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