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Call Center Representative - Communication Assistant

Company: Communication Service for the Deaf, Inc
Location: Lubbock
Posted on: November 17, 2021

Job Description:

Description:Call Center Representative - Communication AssistantLUBBOCK, TXOpportunity to Work-from-HomeFull-Time & Part-Time$11.00 per hour18 years or olderHave you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.See what others have to say about CSD Contact Centers: Telephone Relay Service click hereBenefits:Opportunity to work from home**after completing required in-person training and meeting qualifications to work from homeStarting wage of $11 per hourHiring for full and part-time positionsEligible for salary increases twice a yearPaid time off (for all employees)Employee Assistance Program (available immediately, no employee cost)Employee rewards for good attendance and performanceStudent loan forgiveness eligibility (due to non-profit status)Down time is YOUR time**Our call center does not have call-waiting queues you can expect to have a little bit of downtime between each phone call. During this time you are able to work on personal projects at your workstation, with the exclusion of using some electronic devices such as cell phones.No sales, no quotas, no tech support, no customer conflict de-escalation. Requirements:Call Center Representative - CSD Communication AssistantA Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.Knowledge, Skills and Abilities:To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:Excellent communication skillsAbility to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volumeAbility to read text aloud from a computer and listen to spoken word and transcribe to text on a computerExcellent grammar and spellingAbility to learn and understand complex computer communication software, shortcuts and command functionsAbility to work in a fast-paced environmentAbility to adapt to schedules influenced by call volume fluctuationsQualificationsA minimum of a High School Diploma or equivalent18 years of age or olderAbility to type at 60 words per minute with minimal errors (to graduate training)45 words per minute with minimal errors to pass initial testingExcellent customer service experience and a relaxed/calm demeanorAbility to work various schedules including weekdays, weekends, evenings, and holidaysMust be able to pass skill assessments administered by a local recruiterOur training classes are conducted in person where within our Lubbock Center. Those classes are conducted on a Monday-Friday schedule for the span of 2 weeks. Classes run from 8:30 AM - 5:00 PM. Attendance to all hours of the training class is required.Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing . Current employees of CSD who may need a reasonable accommodation should make their request to the Talent & Culture or HR Team.Communication Service for the Deaf, Inc. is an Equal Opportunity Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords: Communication Service for the Deaf, Inc, Lubbock , Call Center Representative - Communication Assistant, Other , Lubbock, Texas

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