Covenant Health is seeking a Full TimeDay Shift Associate
Patient Access Representativefor Shared - 82nd and
FrankfordDepartment at Covenant Medical Group.
Apply Today! Applicants that meet qualifications will receive a
text with some additional questions from our Modern Hire
Job Summary: Under the direction of the PAS manager, the
Associate Patient Access Representative is responsible for
assisting patients during the on-site registration and arrival
process for scheduled and unscheduled visits as well as collecting
accurate demographic information, insurance information, and
collecting patient liability (if known) at the time of service.
This individual is also responsible for financial clearance
functions on assigned scheduled accounts during registration. In
addition, this individual is responsible for miscellaneous client
service activities including valuables collection and providing
basic customer service. The Associate Patient Access Representative
greets and serves patients in a professional, friendly, and
respectful manner to promote positive encounters.
Essential Functions: Verify patient demographics and activate
patients in the system of record upon arrival on the date of
service, if the patient has been pre-registered.
Verify patient insurance by confirming and document insurance
eligibility of patient coverage benefits, including coverage
limits, number of days, patient responsibility, effective dates,
and follow-up with patient and/or referring physician office in the
event of failed eligibility. Referrals to Financial Counselor, when
Contacts patients family or physician office to obtain missing
insurance information and authorizations.
Ensure required/applicable forms and documents are presented and
explained during time of registration (e.g., Patient Rights and
Responsibilities, Advance Directives, Important Patient
Obtain all necessary patient signatures at time of arrival.
Perform collections and cashiering functions when appropriate.
Understands ministrys policies on discounts, patient payments plans
and global services.
Ensure financially cleared patients go directly to the area of
service in order to receive treatment; refer patients to Financial
Counseling when appropriate.
Coordinate with bed placement and ensure appropriate patient type
and status changes are performed in a timely manner.
Assist patients and customers in navigating throughout the hospital
facility. Preferred Position Qualifications: Experience: Two (2)
years Registration experience.
Experience with Meditech system.
Covenant Health is celebrating over 100 years of serving Lubbock
and our South Plains region. As the oldest and largest health
system in Lubbock and the region, we currently employ over 5,200
people with a medical staff of over 600 physicians.
For over 100 years, Covenant has been driven by a mission of
providing a Christian ministry of healing and caring for the whole
person - mind, body and spirit. Our vision and differentiator is we
are the only faith-based, integrated health network in the West
Texas/eastern New Mexico region dedicated to a Christian ministry
As an expression of our mission, we believe we hold an important
Covenant with our patients and try and treat every interaction as
Our ministry includes six hospitals with over 1,100 licensed
Covenant Medical Center - CMC Covenant Childrens Covenant
Specialty Covenant Plainview - PLV Covenant Levelland - LVL
Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant
Medical Group (CMG) Covenant Health Partners Hospice of Lubbock
Covenant Health's total service area includes 25 counties that
covers most of West Texas and eastern New Mexico. The service area
covers approximately 750,000 people and approximately 35,000 square
Covenant provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Covenant complies with
applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training. Positions specified as on call, per diem refers to
employment consisting of shifts scheduled on as as needed basis to
fill in for staff vacancies.