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General Job / Performance Information
Education and Experience
High School diploma or equivalent.
Graduate of vocational training program or business college in
Two years previous experience as a clerk/secretary in a medical
setting is preferred, but not required. On the job training is
Environmental / Working Conditions
Works inside under normal temperatures with adequate light,
ventilation, and space. Works mostly with others, occasionally
alone. Must expect moderate noise from equipment, phones, and
conversation. There are no unusual hazard risks. Occasionally may
be asked to assist in patient care areas in the event of a
disaster; therefore, potential exposure to blood borne pathogens
could occur. Exposure to various chemical agents typically used in
an office setting could be expected. Conditions of work may involve
exposure to communicable diseases and on the job injuries.
Interaction with Other Departments and Other Relationships
The Benefits Specialist must display a professional attitude at all
times, be thoughtful of others, neat and well groomed. The employee
will need to carry out close working relationships with many people
including but not limited to the Director and Assistant Director of
PM&R, PT's, PTAs, OTs, COTAs, Speech Language Pathologists,
Audiologists, other clerical staff and support personnel, Athletic
Trainers, Physicians, Nursing Staff, Social Services, students
affiliating through PM&R, and most importantly patients and
their family members or caregivers. The Benefits Specialist should
offer help to other co-workers if down time is experienced.
The Benefits Specialist will ensure that all pre-certification
requirements are fulfilled, kept current and submitted
appropriately for patients requiring services. The Benefits
Specialist will also have the responsibility of providing clerical,
secretarial and receptionist support for Physical Medicine as
needed. The Benefits Specialist will adhere to the policies,
procedures, and standards of practice as defined by the 1) Joint
Commission on Accreditation of Healthcare Manual, 2) UMC Standard
Policy and Procedure Manual, 3) PM&R Policy and Procedure
Required Licensures / Certifications / Registrations
Basic Life Support Certification (CPR) after the first 90 days.
The Benefits Specialist should be able to tolerate intermittent
physical activity including sitting, walking, standing, stooping,
carrying, talking, seeing, listening, and bending. Work frequently
requires lifting at least 15-pound boxes of paper or stacks of
charts. Must have sufficient seeing ability to use typewriter or
computer, and sufficient hearing ability to answer phones or hear
alarms that may go off in the department/facility.
Skills and Abilities
Must possess skill in the techniques of public relations,
efficiently assisting in the processing/registration of
Must speak intelligently and in a professional manner, and
communicate effectively and tactfully with others within the
Department, to patients and their families or caregivers,
physicians, and other hospital employees. Bilingual speaking
preferred but not necessary.
Must be willing to work under direction, take verbal and written
instructions and correction, possess ability to reason and remember
names and details of instructions, be alert, adaptable, and
Must be able to organize time and workload to determine priority of
Must possess basic proficiency in English, spelling, and
Have ability, coordination, and competency to operate necessary
office equipment; type at least 50 wpm with 98% accuracy.
Must be able to work in small office with stress factors of phone
calls, noise generated by computers, phones, and conversation.
Must be able to adapt to emergency situations.
UMC Health System provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment on the basis of race, color,
religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state
or local laws.