Administrative Assistant - Department

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General Job / Performance Information

Education and Experience
High School diploma or equivalent.
Graduate of vocational training program or business college in office education.
Two years previous experience as a clerk/secretary in a medical setting is preferred, but not required. On the job training is provided.

Environmental / Working Conditions
Works inside under normal temperatures with adequate light, ventilation, and space. Works mostly with others, occasionally alone. Must expect moderate noise from equipment, phones, and conversation. There are no unusual hazard risks. Occasionally may be asked to assist in patient care areas in the event of a disaster; therefore, potential exposure to blood borne pathogens could occur. Exposure to various chemical agents typically used in an office setting could be expected. Conditions of work may involve exposure to communicable diseases and on the job injuries.

Interaction with Other Departments and Other Relationships
The Benefits Specialist must display a professional attitude at all times, be thoughtful of others, neat and well groomed. The employee will need to carry out close working relationships with many people including but not limited to the Director and Assistant Director of PM&R, PT's, PTAs, OTs, COTAs, Speech Language Pathologists, Audiologists, other clerical staff and support personnel, Athletic Trainers, Physicians, Nursing Staff, Social Services, students affiliating through PM&R, and most importantly patients and their family members or caregivers. The Benefits Specialist should offer help to other co-workers if down time is experienced.

Job Description
The Benefits Specialist will ensure that all pre-certification requirements are fulfilled, kept current and submitted appropriately for patients requiring services. The Benefits Specialist will also have the responsibility of providing clerical, secretarial and receptionist support for Physical Medicine as needed. The Benefits Specialist will adhere to the policies, procedures, and standards of practice as defined by the 1) Joint Commission on Accreditation of Healthcare Manual, 2) UMC Standard Policy and Procedure Manual, 3) PM&R Policy and Procedure Manual.

Required Licensures / Certifications / Registrations
Basic Life Support Certification (CPR) after the first 90 days.

Physical Capabilities
The Benefits Specialist should be able to tolerate intermittent physical activity including sitting, walking, standing, stooping, carrying, talking, seeing, listening, and bending. Work frequently requires lifting at least 15-pound boxes of paper or stacks of charts. Must have sufficient seeing ability to use typewriter or computer, and sufficient hearing ability to answer phones or hear alarms that may go off in the department/facility.

Skills and Abilities
Must possess skill in the techniques of public relations, efficiently assisting in the processing/registration of patients.
Must speak intelligently and in a professional manner, and communicate effectively and tactfully with others within the Department, to patients and their families or caregivers, physicians, and other hospital employees. Bilingual speaking preferred but not necessary.
Must be willing to work under direction, take verbal and written instructions and correction, possess ability to reason and remember names and details of instructions, be alert, adaptable, and flexible.
Must be able to organize time and workload to determine priority of clerical duties.
Must possess basic proficiency in English, spelling, and arithmetic.
Have ability, coordination, and competency to operate necessary office equipment; type at least 50 wpm with 98% accuracy.
Must be able to work in small office with stress factors of phone calls, noise generated by computers, phones, and conversation.
Must be able to adapt to emergency situations.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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