Assistant General Manager (Leasing)
Company: Campus Life & Style
Posted on: June 12, 2021
We welcome the most driven and passionate people to join our CLS
teams. Our team members have a strong work ethic and value a highly
professional, collaborative environment. We are leaders, driven to
deliver a best in class product, and were passionate about our work
and the opportunity to be part of the CLS team. Customer
satisfaction and a first-class resident experience are of utmost
importance to us. We show up each day to work at CLS because we
want to, not because we need to. As an elite owner-operator, we
understand that success is achieved by hiring great people, and
providing them with the tools and guidance needed to do their job
well. If you are excited by the opportunity to set a new industry
standard, apply now and explore what CLS can offer you. The
Scarlet, Texas Tech University, Lubbock, TX General Job Description
/ Responsibilities Assist General Manager to build a team of highly
motivated, skilled and productive individuals who work well with
others. Consistently maintain professional quality of management,
communication, and reporting.
Provide first-class customer service to prospects and residents.
Ensure that all resident requests are handled promptly and
professionally. Create professional and friendly office
Maintain occupancy at or above 99% and collections at or above 98%
of potential income.
Achieve the highest possible net operating income (NOI) through the
implementation of effective cost control; revenue improvement
efforts; and effective budget management Focus on improvement and
upkeep of the properties curb appeal and cleanliness Implement and
maintain a thorough annual marketing plan. Implement daily and
weekly goals. Work closely with Manager and staff to ensure all
potential marketing avenues are being fully utilized.
Train and manage leasing staff. Ensure all staff is meeting company
Effectively maintain product knowledge of property and competitive
properties through consistent market research and networking.
Ensure leasing staff develops and maintains similar knowledge.
Assist Manager to establish, implement, and monitor leasing goals
and renewal programs to meet required occupancy.
Ensure website, listing sites, social media and marketing materials
are up to date and portray the property in a positive,
professional, and appealing light at all times. Monitor these sites
on a daily basis to promptly identify any red flags or areas to
Perform and record daily follow up with all prospects. Identify and
communicate ways to close the deal.
Plan, advertise, and manage resident functions and events.
Coordinate advertising events on campus; create partnerships with
school and student programs whenever possible Maintain a positive
reputation, and relationship with school and community.
Actively network with local higher education and city officials to
establish effective working relationships for the benefit of the
property and its residents.
Promote harmonious relations among residents, parents, staff, and
surrounding community, while enforcing company policies and
Ensure your team spends necessary time on campus and at local
businesses to promote cross adverting and positive
Ensure property management software is accurate, up to date at all
times, and being utilized to its fullest functionality.
Perform lease processing and administration, and other
administrative duties as needed Assist Manager to conduct analysis
of operating expenses to determine items and methods for expense
Oversee monthly reports, budget targets, and variance reports as
Assist Manager in timely submissions of all necessary paperwork for
invoicing, payroll, hiring, etc.
Assist in collections, evictions, and other legal and
Assist General Manager to oversee the Maintenance Department.
Implement systems, procedures, and expectations. Find ways to
improve performance and productivity while reducing expenses.
Assist General Manager to coordinate, schedule, and supervise
activities of all contracted services, including, but not limited
to: pest exterminators, trash collectors, landscaping, snow
removal, turn contractors, and major repair contractors.
React to potential situations which would cause liability to the
property or the management company. Ensure all landlord/tenant
statutes, fair housing laws, and safety codes are followed, and
train staff accordingly.
Assist General Manager to perform quarterly inspections and oversee
a successful turn via pre-inspections, scheduling, and vendor
Assist General Manager to update and Monitor an effective
preventative maintenance program.
Monitor service request turnaround and ensure the responsiveness of
the maintenance staff.
Communicate needs, ideas, and problems effectively with Manager so
properties and run as efficiently as possible.
Communicate effectively with staff members to ensure compliance
with all policies and procedures.
Ensure that all staff is also maintaining the highest quality of
workmanship and professionalism, or take necessary action to
correct problems promptly.
Assist General Manager to hold weekly meetings with employees to
facilitate learning, communication, and team building.
Promote and teach safe work practices among on-site staff and
ensure all safety programs are implemented and followed.
Perform other job duties as requested by Manager or as needed to
ensure a successful property
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Keywords: Campus Life & Style, Lubbock , Assistant General Manager (Leasing), Other , Lubbock, Texas
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