Are you a highly-motivated, compassionate and dedicated
individual looking for a rewarding career assisting the most
vulnerable citizens of Texas in need of food, medical care, cash
assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC)
Access and Eligibility Services (AES) division is looking for
individuals who want to join an exciting, dynamic team working in a
high-performing and innovative environment. AES provides an
integrated and streamlined approach to connect individuals to
services and supports that: reduce institutionalization, allow
individuals to remain in their communities, and promote economic
and personal self-sufficiency. AES is built upon its' core values
of respect, ownership, collaboration, and integrity with a goal of
delivering best-in-class customer service to clients and
Our staff are well organized, able to multi-task, possess the
ability to learn policy regulations, able to thrive in a
challenging, fast-paced and evolving environment, have good
communication skills, a positive attitude, strong work-ethic and a
desire to help others. If you also possess these skills, then we
are looking for you. We want you to join our team!
Comprehensive Compensation Package:
Annual Starting Salary $29,520.96
Employer Paid Health Benefits $3,735.60
Vacation Leave Accrued Annually $1,476.00
Sick Leave Accrued Annually $1,476.00
Total Annual Starting Salary and Benefit Package $36,208.56
- Note: This is a representation and actual compensation packages
The Texas Works Advisor I (TWA I)/ Medical Eligibility
Specialist I (MES I)/ Hospital Based Worker I (HBW I) position is
included in a career track series. After a probationary period of
one year from hire date TWA/MES/HBW I's are automatically upgraded
to a TWA/MES/HBW II when tenure and performance requirements are
met. The TWA/MES/HBW II salary is $31,587.48.
Based on training requirements, current or previous program
eligibility experience, former Access & Eligibility Services (AES)
employees may be considered for rehire at the TWA/MES/HBW II /
Salary Group B13. Recent experience includes any experience within
one year prior to the application closing date. Essential Job
As a Texas Works Advisor I (TWA I) / Medical Eligibility
Specialist I (MES I) / Hospital Base Worker I (HBW I) you will
receive paid, formal, training to perform the following essential
- Interview applicants and recipients in person or by inbound or
outbound telephone calls to obtain pertinent financial and personal
information to determine financial eligibility for public
- Evaluate data from various electronic and other sources to
enter information into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility
- Process work in accordance with state and federal regulations
and established procedures, guidelines and timeframes.
- Perform other duties, as assigned.
Knowledge Skills Abilities:
In addition to the above-listed abilities, the following
knowledge, skills and additional abilities are desired:
- Use fact-finding techniques to obtain, relate and evaluate
information provided by applicants.
- Read, understand, apply and explain detailed regulations and
- Perform basic arithmetic functions.
- Manage time efficiently by establishing priorities in
accordance to importance of deadlines.
- Establish and maintain effective work relationships with
- Ability to communicate effectively both verbally and in
- Operate computers to perform data entry and basic office
software use such as Microsoft Word, Outlook and Excel.
- Follow written and oral directions and instructions.
Registration or Licensure Requirements:
None Initial Selection Criteria:
Applicants must meet the following education and experience
Two (2) years of customer service experience with public contact
which can include retail, call center, clerical, hospitality,
banking, receptionist or similar customer service experience.
Experience in an environment interviewing clients and gathering
personal information in-person or over the phone is preferred.
High School Diploma or GED equivalent is required. Sixty (60)
semester or ninety (90) quarter hours from an accredited college or
university is preferred.
Thirty (30) semester or forty- five (45) quarter hours from an
accredited college or university may be substituted for one (1)
year of required experience.
Requisition # 475349
This position can be filled at one of the following
210 E Marshall Howard Blvd, Littlefield, TX OR 1701 Ave H,
Candidates must indicate willingness to work outside the normal
business hours of 8am-5pm, Monday-Friday and weekends, as needed,
during times of increased workload. Travel may be required for up
to 10%. Candidates may not have a history of substantiated
fraudulent activity against HHSC or any program it administers.
Candidates who have a non-fraud overpayment with an outstanding
balance must agree to repay the overpayment balance as a condition
Current and former HHSC employees may be offered a higher salary
if they have recent Texas Works or Medical Eligibility Specialist
experience within one year prior to the application closing
There is no direct military code equivalent. For more
information see the Texas State Auditor's Military Crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA),
HHS agencies will provide reasonable accommodation during the
hiring and selection process for qualified individuals with a
disability. If you need assistance completing the on-line
application, contact the HHS Employee Service Center at
1-888-894-4747. If you are contacted for an interview and need
accommodation to participate in the interview process, please
notify the person scheduling the interview.