LubbockRecruiter Since 2001
the smart solution for Lubbock jobs

ECommerce Manager

Company: United Family of Stores
Location: Lubbock
Posted on: June 13, 2021

Job Description:

Summary:

The Returns Coordinator efficiently and effectively inspects and follows through to ensure that every furniture that has been returned is properly process.

The Returns Admin is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with HomeStores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. The Returns Admin is also responsible to present to Senior Managers the returns results and research findings. The Returns Admin is responsible to reconsolidate systems to make sure returned items have the proper designation code and are properly disposed and allocated in the system. The return Admin will be responsible of gathering information from customers to improve the customer experience and will be required to follow through with Customer Service functions.

The Returns Admin is accountable for the accuracy and relevant data for products returned.

Responsibilities:

  • Track and compile return data with the purpose to indentify areas of concern as well as possible root cause.
  • Physically observe and inspect items returned after delivery to ensure proper return coding.
  • Gather information from customers about potential reasons for the return of merchandise.
  • Solve any potential issues that may arise during return process.
  • Clear out the systems to make items ready for the billing department.
  • Properly identify products by item number.
  • Accurately identify return scores.
  • Addresses driver issues regarding load out, such as pieces missing, hardware missing, cross dock items and items returned.
  • Communicate with customers as needed to gather additional data as well as to perform customer service functions.
  • Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement.
  • Demonstrate the Company's Core and Growth Values in the performance of all job functions.

Keywords: United Family of Stores, Lubbock , ECommerce Manager, Other , Lubbock, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Lubbock RSS job feeds