Job Description COME JOIN THE PARTY At PCHI, we create joy for
our customers by making it easy to create unforgettable memories.
We are Customer Obsessed. Our Team Members lead by example and
possess the energy and enthusiasm to match our customers excitement
while providing an exceptional shopping experience. We are
knowledgeable about our products and services because we have the
broadest and best selection of party goods in the industry. We
ensure we are in-stock and easy to shop. We inspire our customers
with exciting concepts, themes, ideas and provide everything they
need to bring their party to life. At PCHI, our promise is Customer
First, People Matter, It Can Be Done and Celebrate! We live our
brand every day and love to party!
CUSTOMER-FIRST! (BRING OUR SERVICE MODEL TO LIFE: FRIENDLY,
You are responsible for executing best in class sales and
service strategies. Team Members provide exceptional customer
service behaviors delivered to our customers and are accountable to
putting the customer first in everything they do. Teams Members
provide value to our guest by delivering a customer friendly
in-store and curbside shopping experience You will leverage
technology to enhance the customer service experience for our
internal and external customers. You will possess an "It can be
done" attitude, when it comes to overcoming obstacles and bringing
joy to our customers. Team Members are responsible for being part
of a Team that delivers on sales, profit, and service targets, as
well as delivering on all key Balloon & Omni strategies.
WHAT DO YOU BRING TO THE PARTY?
Do you possess prior retail management experience? Can you lead
a team in a dynamic and fast-paced environment? Are you obsessed
with ensuring that your customers are beyond satisfied? Are you
adaptable and able to manage change daily through your team? Do you
possess strong communication skills and the ability to build
relationships with your staff and customers?
Team Members will master all Balloon & OMNI channel service
platforms, including in-store pickup, delivery, curbside pickup,
and others. You will manage and plan the daily and weekly workload
to deliver on store sales goals and customer engagement. You will
assist the Store Team Leader and Leads in supporting onboarding and
mentoring to new Team Members. You will continuously role model
behaviors connected to Friendly, Easy and Accurate and support
other team members on delivering on our Service Model. Team Members
are expected to work a schedule that aligns to customer and
business needs (this includes early morning, evening, overnight
shifts, and weekends). Team Members are responsible for supporting
an environment that promotes engagement.
PARTY PERKS AND REWARD
Fun working environment
Generous associate discount
Lifestyle benefits Job Requirements PHYSICAL REQUIREMENTS
The replenishment process will require you to lift, push and
pull up to 25lbs daily. Cleaning, store recovery, setting
plan-o-grams and endcap maintenance is required. Climbing ladders
is required to re-stock and obtain merchandise for our customers.
Ringing transactions on a register is required. Utilization of our
helium system to fulfill customer orders is required.