Covenant Health is seeking an On Call, Patient Access
Representativefor JACC Admitting-OP REG CCH Department atCovenant
Apply Today! Applicants that meet qualifications will receive a
text with some additional questions from our Modern Hire
Job Summary: Under the direction of the JACC Business Operations
Manager this position is primarily responsible for assisting
patients during the on-site registration and arrival processes for
the professional office visit. This individual is responsible for
answering a multi-line phone system and routing the call to the
appropriate department, the professional scheduling of appointments
and verification of insurance benefits. This individual is also
responsible for the completion of registration by collecting
accurate demographic information, insurance information, and
collecting patient liability (if known) prior to the time of
service. Finally this position is responsible for basic customer
service, promoting a positive patient experience and ensuring
Essential Functions: Answer a multi-line phone system in a
professional manner and route calls to the appropriate
Schedule physician appointments to include, follow-up appointments,
diagnostic procedures and specialty physician referrals.
Accurately update patient demographics in the professional system
of record upon arrival on the date of service and assist patients
and customers in navigating throughout JACC.
Ensure that required/applicable forms and documents are presented,
explained, and signed at the time of registration (e.g., Patient
Rights and Responsibilities, Advance Directives, Important Patient
Queue patients upon completion of demographics and insurance
information, in the professional software system, to the
appropriate department (e.g., infusion, laboratory, physician
Obtain professional point of service collections according to
pre-set goals and targets.
Obtain all information necessary to perform benefits verification
for unscheduled visits.
Assist patients with on-site customer service functions (e.g.,
billing, release of information and collection inquiries) by
coordinating with other revenue cycle functions and
Knowledge of patient financial clearance for the professional
component prior to the office visit.
Key activities include: Components of referral/authorization, self
pay clearance, charity clearance for professional office visit and
escalating unresolved issues to appropriate leadership level.
Preferred Position Qualifications: Experience: 1 yearHealth care
office experience or related field.
1 yearOut-patient registration experience.
Covenant Health is celebrating over 100 years of serving Lubbock
and our South Plains region. As the oldest and largest health
system in Lubbock and the region, we currently employ over 5,200
people with a medical staff of over 600 physicians.
For over 100 years, Covenant has been driven by a mission of
providing a Christian ministry of healing and caring for the whole
person - mind, body and spirit. Our vision and differentiator is we
are the only faith-based, integrated health network in the West
Texas/eastern New Mexico region dedicated to a Christian ministry
As an expression of our mission, we believe we hold an important
Covenant with our patients and try and treat every interaction as
Our ministry includes six hospitals with over 1,100 licensed
Covenant Medical Center - CMC Covenant Childrens Covenant
Specialty Covenant Plainview - PLV Covenant Levelland - LVL
Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant
Medical Group (CMG) Covenant Health Partners Hospice of Lubbock
Covenant Health's total service area includes 25 counties that
covers most of West Texas and eastern New Mexico. The service area
covers approximately 750,000 people and approximately 35,000 square
Covenant provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Covenant complies with
applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training. Positions specified as on call, per diem refers to
employment consisting of shifts scheduled on as as needed basis to
fill in for staff vacancies.