Important Note: During the application process, ensure your
contact information (email and phone number) is up to date and
upload your current resume prior to submitting your application for
consideration. To participate in some selection activities you will
need to respond to an invitation. The invitation can be sent by
both email and text message. In order to receive text message
invitations, your profile must include a mobile phone number
designated as "Personal Cell" or "Cellular" in the contact
information of your application.
At Wells Fargo, we want to satisfy our customers' financial
needs and help them succeed financially. We're looking for talented
people who will put our customers at the center of everything we
do. Join our diverse and inclusive team where you'll feel valued
and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with
outstanding talent. It all begins with you.
Consumer and Small Business Banking (CSBB) provides financial
services to 21 million retail bank households and three million
small business customers through approximately 5,000 retail
branches, 17 contact centers, and 13,000 ATMs in 36 states and the
District of Columbia. We serve and help individuals and families in
many aspects of their lives, helping them buy homes, open first
bank and savings accounts, buy cars to get to and from work or
school, and start or grow small businesses. CSBB is focused on
innovating and transforming with the customer at the center, better
enabling customers to engage with us how, when, and wherever they
choose. As an industry leader in many consumer and small business
areas - including retail deposits, debit card transaction and
purchase volume, and small business lending - our primary goal is
delivering for our customers.
CSBB Operations delivers a diverse set of foundational
operational and contact center services for the enterprise and to
consumer, small business, and wholesale customers, providing
stability, scalability, and security for Wells Fargo. Services
include deposits, payments and ATM operations, global fraud and
claims, account reconciliation, wire transfers, cash vault and
lockbox services, print and image services, unclaimed property
processing, legal order processing, estate care, and voice, email,
chat, and social media services for consumer and small business
customers. Divisions include ATM Strategy and Vendor Solutions;
Business Planning and Transformation; Customer Excellence, Controls
and Enablement; Customer Service; Fraud and Claims Management;
Retail Core Operations; and Workforce Management, Capacity Planning
and Productivity Analytics.
The Customer Success Specialist is an essential role within the
Everyday Banking contact center and may be a good fit for you if
you would enjoy:
- Delivering a best-in-class customer experience while adhering
to work guidelines, policies, and regulations.
- Quickly answering customer inquiries via phone, responding to
routine to moderately complex inquiries and resolving customer
issues in a friendly and courteous manner.
- Excelling in a fast paced, collaborative environment that
requires accuracy, multitasking and effective communication.
- Navigating multiple computer systems; researching and assessing
customer needs, and offering appropriate solutions.
Compensation: Starting rate $15.00 per hour, plus eligible to
participate in the CSBBO Contact Center Incentive Compensation Plan
with the opportunity to earn quarterly incentive.
Must be able to pass the Spanish Speaking Proficiency Exam
administered by a third party vendor and able to service customers
in both English and Spanish. Eligible for a 5% language
Schedule may be eligible for a shift differential of 15% under
the terms of the shift differential policy.
Benefits: Read more about our rich selection of benefits you can
personalize to support your health and well-being, retirement,
financial security, and work-life needs. Copy and paste the link
into a new browser: www.wellsfargo.com/about/careers/benefits
Training: You will receive in-depth classroom training,
continued on-the-job training, and coaching to learn about Wells
Fargo banking products, procedures and services.
Training class starts on 7/12/2021 for 8 weeks. Training hours
are 8 a.m. - 5 p.m. Monday - Friday. You are required to attend the
full duration of this paid 8 weeks of training.
Schedule: Our Contact Center is open: Sunday - Saturday, 5:00 am
-11:00 pm CT. Schedules vary based on business need and include
working at least one weekend day and scheduled holidays to support
the business needs.
Testing: A pre-employment assessment is required for this
position. After submitting your application, please monitor your
email for future communications.
- 6+ months of experience assessing and meeting the needs of
customers and/or solving customer problems demonstrated through
work or military experience
- Bilingual speaking proficiency in Spanish/English
- Ability to interact with integrity and a high level of
professionalism with all levels of customers, team members and
- Ability to provide strong customer service while listening,
eliciting information efficiently, comprehending, and resolving
complex customer issues
- Ability to influence, educate, and connect customer to
technology and share the value of digital banking options
- Good attention to detail and accuracy skills
- Ability to navigate multiple computer systems, applications,
and utilize search tools to find information
- Basic Microsoft Office skills
- Experience delivering results in a fast-paced, deadline driven
- Ability to quickly learn business operations and processes
- Excellent verbal, written, and interpersonal communication
- Ability to negotiate, influence, and collaborate to build
- Ability to be flexible and adjust plans quickly to meet
changing business needs
- Must be able to attend full duration of required training
- Flexibility to work from home and meet the home eligibility
assessment conditions, based on business need
- Must take and pass required Spanish language assessment
TX-Lubbock: 4320 Huron Ave - Lubbock, TX
All offers for employment with Wells Fargo are contingent upon
the candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and
transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
for benefits information.