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Supply Chain Service Coordinator

Company: Bimbo Bakeries USA
Location: Lubbock
Posted on: May 5, 2021

Job Description:

Supply Chain Service Coordinatorreq20438Employment Type: RegularLocation: LUBBOCK,TXCome join the largest baking company in the world and our family of 20,000 associates nationwide!Position Summary:The Supply Chain Service Coordinator is the primary contact for sales & customer related service issues with regard to order fill, quality, service delivery, etc.Top Reasons to Work at Bimbo Bakeries USAGreat starting pay: $20/hour!Excellent benefits package!Growing organization & increased demand for products!Anticipated Schedule:8:00 am - 5:00 pmOFF: Sun/WedSupply Chain Service Coordinator Key Job ResponsibilitiesResolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment with respective distribution management; following up to ensure resolution.Communicate and coordinate follow up with functional teams as necessary (Manufacturing, Distribution, Sales, Customer/Account).Prepare service reports by collecting and analyzing service issues/concerns.Manage large amounts of incoming calls and emails.Build relationships of trust through open and interactive communication with all functional areas.Maintain a positive, empathetic and professional attitude toward customers at all times.Respond promptly to inquiries by phone or email.Know our products and distribution processes/procedures to answer questions and resolve issues.Use BUSS and PC Data systems to run reports.Keep records of customer interactions, comments and complaints.Qualifications:Education: High School Education or equivalent; college degree preferred.Experience: 1-3 Years of relevant Customer Service, Distribution and product experience preferred.Strong reading, math and communication skills: phone, email and active listening skills, with the ability to adapt/respond to various customers.Must be well organized and computer literate: Excel and Word experience.Ability to multi-task, prioritize and manage time effectivelyMust be able to read, write, and speak English.Must be able to work Nights, Weekends & Holidays.Skills & Proficiency:Customer ServiceExcel and Word experienceProduct KnowledgeQuality FocusDistribution KnowledgeInternal Title: Supply Chain Service Coordinator

Keywords: Bimbo Bakeries USA, Lubbock , Supply Chain Service Coordinator, Other , Lubbock, Texas

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