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Lead Utility Meter Technician

Company: City of Lubbock
Location: Lubbock
Posted on: May 3, 2021

Job Description:

Summary

Responsible for troubleshooting the Advanced Metering Infrastructure (AMI) equipment, assists in assigning routes, and provides training for the Utility Meter Technicians while providing input on their performance assessments.

Essential Functions

  • Lead the work of the Utility Meter Technicians to provide citizens with superior customer service;
  • Responsible for the safe, efficient and accurate completion of utility meter field service activities;
  • Trains new Utility Meter Technicians;
  • Provides input and assists in the performance assessments for all Utility Meter Technicians;
  • Assists in installing and troubleshooting equipment for advanced meter infrastructure;
  • Performs connects and disconnects of electric and water utilities;
  • Performs HI-PRIORITY and customer requests for electric and water meters;
  • Performs routine inspections of vehicle and logs the results;
  • Investigation and analysis of unusual or abnormal electric and water consumption and customer complaints;
  • Conduct staff meetings, trainings and scheduling workload;
  • Performs related work as assigned.
  • Communicates with advanced meter technology using computer devices and other technology to perform meter diagnostics, analytics, and meter maintenance for the purposes of billing;

Qualifications

High school diploma or GED with four years of experience in customer service or collections, with an additional two years technical experience; or any combination of relevant education and experience.

Valid Current Driver's License

Physical Exam Required

Knowledge and Abilities

Knowledge of:

  • Advanced meter infrastructure components and operations;
  • Deal effectively with the public and resolve customer complaints;
  • Lead the work of others;
  • Utility consumption data and analytics;
  • Utility operations and billing.

Ability to:

  • Communicate effectively with coworkers and citizens;
  • Lead and supervise coworkers and subordinates;
  • Operate a digital interface via a computer or tablet to troubleshoot and analyze data collected from the meter;
  • Use hand tools necessary for the installation or maintenance of advanced meter infrastructure;
  • Ability to work in all types of weather conditions daily;
  • Maintain accurate records.

Physical Requirements

  • Frequently stand and walk during the shift;
  • Frequently climb ladders, stairs and inclined surfaces;
  • Frequently bend and kneel during the shift;
  • Frequently lift and carry up to 10 pounds;
  • Occasionally lift and carry up to 75 pounds;
  • Frequently push and pull objects;
  • Frequently flex upper trunk forward at the waist and partially flex at the knees;
  • Occasionally rotate upper trunk to the right or left while sitting or standing;
  • Place arms above, at or below shoulder height;
  • Coordinate eye and hand movement in order to operate a vehicle;
  • Drive and operate a bucket truck aerial device.

Keywords: City of Lubbock, Lubbock , Lead Utility Meter Technician, Other , Lubbock, Texas

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