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Lead Account Processor

Company: Texas Tech University
Location: Lubbock
Posted on: May 3, 2021

Job Description:

**23313BR**

**Extended Job Title:**

Lead Account Processor

**Position Description:**

Performs complex work computing, classifying, recording, and verifying numerical data for use in maintaining accounting records. May supervise subordinate employees.

**Requisition ID:**

23313BR

**Optional Attachments:**

Recommendation/Referral

**Travel Required:**

None

**Major/Essential Functions:**

+ Determine charges for services requested, collect deposits or payments (as needed), or arrange for billing.

+ Abide by all FERPA laws required to secure student accounts while providing requested information.

+ Develop a fluidity between all available resources (Touchnet, Banner, and Xtender) and the roles of different departments to serve the student more efficiently.

+ Assist in resolving customers' service or billing complaints by performing activities such as investigating and seeking out resolutions to student account issues. Check to ensure that appropriate changes were made to resolve customers' problems.

+ Clearly communicate and respond to student account inquiries either by face-to-face interaction, telephone, or via e-mail (through the Footprints system) and keep records of the interaction/transaction (inquiries, complaints, comments, and actions taken).

+ Refer unresolved customer grievances to designated individuals or departments for further investigation.

+ Provide coaching and mentoring, when necessary, to supplement the ongoing training provided by the supervisor.

+ Other duties as assigned.

**Grant Funded?:**

No

**Minimum Hire Rate:**

11.5

**Pay Basis:**

Hourly

**Schedule Details:**

Monday- Friday 8:00 am to 5:00 pm. Some overtime required.

**Work Location:**

Lubbock

**Preferred Qualifications:**

+ Excellent listening skills and the ability to ask probing questions and understand concerns.

+ Be able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

+ Ability to work closely with other departments and staff members.

+ Outstanding verbal and written communication skills.

+ Cashier experience.

+ Be customer service orientated.

+ Experience with Banner by Ellucian.

**Department:**

Student Business Services

**Required Attachments:**

Cover Letter, Resume / CV

**Job Type:**

Full Time

**Pay Statement:**

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

**Job Group:**

Bookkeeping and Accounting

**Shift:**

Day

**EEO Statement:**

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

**Required Qualifications:**

Completion of high school or the equivalent with four years progressively responsible experience. May require a typing proficiency of 60 words per minute. Additional education may substitute for required experience on a year for year basis.

**Does this position work in a research laboratory?:**

No

Keywords: Texas Tech University, Lubbock , Lead Account Processor, Other , Lubbock, Texas

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