Guest Experience Representative (customer Service Rep)
Posted on: May 3, 2021
Ashley HomeStore, the #1 Mattress and Furniture retailer in
North America, has an immediate opening for a Guest Experience
Representative. The ideal candidate is responsible for providing
exceptional customer service to ensure positive guest
OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:
- Generous Paid Time Off (PTO)
- Opportunity for advancement
- Medical, Dental, Vision, & Retirement Benefits
- Employee Purchase Discounts of 30% or more
- Commissions earned from selling add-on products
KEY JOB RESPONSIBILITIES:
- Providing exceptional customer service.
- Acknowledging and engaging customers that approach the customer
- Managing customer purchase paperwork.
- Entering sales transactions into the computer system with
- Handling cash, credit card, check, and other financial
- Processing credit applications while maintaining
confidentiality of customer records.
- Effectively explaining financing plans and other terms of sale
to the customer.
- Effectively explaining the terms for customer pickup or
- Recalling customer information (pas sales, order status, etc.)
from the computer system.
- Conducting customer follow-up phone calls.
- Working with other employees to attain company goals.
- Participating in focus group, safety, and other location
- Interacting with customers and coworkers in an upbeat, friendly
- Reporting violations of company policies and the
misappropriation of company assets.
- Other duties as assigned, essential or otherwise.
- High school diploma or equivalent.
- Basic cash-handling/accounting skills.
- Previous customer service experience in a retail environment is
- Experience with Microsoft Office (Excel, Word, etc.).
- Experience using various computer systems and programs.
- Strong communication skills.
- Must have a friendly, helpful demeanor and professional
- Bilingual skills are a plus.
Ashley Furniture HomeStore is an Equal Opportunity Employer.
Ashley Furniture HomeStore does not discriminate on the basis of
race, religion, color, sex, gender identity, sexual orientation,
age, national origin, veteran status or any other basis covered by
Keywords: DSG, Lubbock , Guest Experience Representative (customer Service Rep), Other , Lubbock, Texas
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