**Providence St. Joseph Health** **is calling a** **IS Support
Technician PSJH** **to our location in Lubbock, TX.**
We are seeking a IS Support Technician PSJH to handle all of the
Associate IS Support Technician duties and more. Also serves as an
escalation point for Associate IS Support Technicians in any
capacity needed. Effectively handles any elevated request or
incident that requires a higher level of access or expertise to
complete. Requires excellent customer service as well as advanced
technical troubleshooting skills. Operates in a fast paced, high
volume environment and requires the ability to multi-task between
various applications and systems while keeping in constant
communication with the key relationships.
**In this position you will have the following
+ Demonstrate Providence St. Joseph Health core values of
Compassion, Dignity, Justice, Excellence and Integrity in all
+ Follow defined processes when handling incidents and service
requests in a professional manner using approved tools.
+ Troubleshoot caregiver issues and resolve upon first contact
when able and escalates problems that can't be resolved to the
appropriate group in a timely manner.
+ Ability to perform Administrative tasks and troubleshooting in
the following environments including Citrix, Active Directory,
Single Sign-On services, E-mail Exchange, Patient electronic health
records and other applications as needed.
+ Identify and communicate trending issues as needed to peers,
leaders, and other IS groups.
+ Keep Supervisor or Manager apprised of workflow problems,
project status and suggestions for process improvements.
+ Awareness and understanding of IS Support groups.
+ Understand and adheres to Quality Assurance KPI's.
+ Accurately record and document relevant details of the issue
or service request.
+ Perform other duties as required or requested.
**Required** **qualifications for this position include:**
+ Bachelor's Degree in Healthcare, Information Technology,
General Studies or equivalent education/experience
+ 2 years Call center experience, customer service, IT
+ Ability to analyze information gathered by investigation, and
report findings and recommendations
+ Effective written communication skills as appropriate for the
needs of the audience
+ Ability to perform work independently with minimal
+ Ability to simultaneously handle multiple priorities
+ Demonstrable working knowledge of spreadsheet, database, word
processing and desktop publishing software
**Preferred** **qualifications for this position include:**
+ 4 years Call center experience, customer service, IT
+ ITIL Foundations within 2 years upon hire
+ HDI Technical Support Professional within 2 years upon
**About the department you will serve.**
Providence Strategic and Management Services provides a variety
of functional and system support services for all eight regions of
Providence Health & Services from Alaska to California. We are
focused on supporting our Mission by delivering a robust foundation
of services and sharing of specialized expertise.
**For information on our comprehensive range of benefits,
As expressions of God's healing love, witnessed through the
ministry of Jesus, we are steadfast in serving all, especially
those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of
hospitals, care centers, health plans, physicians, clinics, home
health care and services continuing a more than 100-year tradition
of serving the poor and vulnerable. Providence is proud to be an
Equal Opportunity Employer. Providence does not discriminate on the
basis of race, color, gender, disability, veteran, military status,
religion, age, creed, national origin, sexual identity or
expression, sexual orientation, marital status, genetic
information, or any other basis prohibited by local, state, or
**Job Category:** Infrastructure
**Req ID:** 281721