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Patient Access Associate/Precerter

Company: UMC Health System
Location: Lubbock
Posted on: November 20, 2020

Job Description:

UMC & rsquo;s Mission, Vision and Standards Include: Vision Statement: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow & rsquo;s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC - Magnet Designated - 501 licensed beds - Regions only Level I Trauma Center - Regions only BICU - DNV accredited - Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) - Ranked as one of the Best Places to Work in Texas by Texas Monthly Job Summary: Education and Experience - High School Diploma - 1-2 years of college preferred. - Minimum of 2 years customer service - Knowledge of medical terminology and healthcare experience preferred. - Excellent communication skills in spoken and written work, interpersonal, and conflict resolution. - Ability to work in a fast-paced environment with frequent interruption. - Must be able to multi-tasked. - Computer skills (Personal Computer and Mainframe) - Insurance billing experience preferred Environment/ Working Conditions - This position is subject to inside environmental conditions: protection from weather, but not necessarily to temperature changes. This position requires working in close proximity to other employees. Interactions with Other Departments and Other relationsships - Frequent interaction with Patient Accounting, Clinical Lab, Unit Management, Resource Assistance, Case Management, Patient Services, Nursing Management, Clinical Staff, Health Information Management, Physicians, EMS, Trauma Services, Information Systems, and Radiology. - Must be able to communicate in a professional manner with other hospital departments, registration staff, patients, family members and insurance companies. - Maintain a positive working relationship with doctor & rsquo;s offices and the clinical staff of the hospital Job Description - It is the goal of the Patient Access Associate to maintain accuracy in all areas of registration. It is the intent to obtain all vital information to ensure that the patient receives quality health care in a timely, efficient, customer services environment. - Obtain insurance benefit and pre-certification information. - Work closely with doctor & rsquo;s offices and clinical staff for a smooth pre-admit and day surgery process. Register and admit Outpatient Surgery and Direct Admit patients. - Maintain a professional appearance and attitude with every interaction with patients, visitors, co-workers in other departments, physician offices, and insurance companies Physical Capabilities - Occasionally exerts up to 25 lbs of force and/or frequently exerts a small amount of force to lift, carry, push, pull and move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. Typing/keyboarding and some reaching in all directions Skills and Abilities - Medical Terminology needed. - Health Insurance. Medicare and Medicaid knowledge - PC knowledge with Microsoft applications. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: UMC Health System, Lubbock , Patient Access Associate/Precerter, Other , Lubbock, Texas

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