What's in it for you?
Bilingual (Spanish) Customer Service Representative wages start
between $15.00 to $16.77 per hour, plus $25.00 weekly language
We'll provide on-the-job paid training and resources in a
supportive environment that encourages your professional growth. We
also offer a competitive compensation package.
If you have prior customer service/sales experience or a college
degree; you may be eligible for higher pay. Our management team
offers up a supportive environment and motivates team members in
growing professionally whether as an individual or as a team.
Take the lead at the front line of our company. You'll offer
customized solutions, identify sales opportunities and provide
service for millions of customers - one at a time. Be a part of an
award-winning team that passionately cares about customers. Your
expert recommendations will ensure customers get the most out of
the technology they love.
What does it take to deliver best-in-class service and
technology? Excellent communication skills, professionalism and a
desire to close the deal on sales. You'll handle customer service
calls ranging from billing and payments to plan changes and
upgrades. While you offer solutions and resolve issues, you'll work
to transition each call to a sales opportunity; working to meet
daily and monthly sales goals. Your consultative approach to
customers' needs will deliver personalized recommendations of
AT&T products and services.
You'll also gain an amazing benefits package with medical/dental
coverage, 401(k) plan, tuition reimbursement and paid time off.
Rounding out these benefits and perks we also provide 50% employee
* AT&T internet & fiber
* AT&T phone (formerly U-verse Voice)
* DIRECTV (including Free HBO & NFL Sunday Ticket) and U-verse
Career possibilities are limitless with AT&T. You will have
the chance to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If you're 18 years or older, let's talk.
TESTS: Applicants will be expected to pass any assessment
associated with the position.
Study Guide for pre-employment screening (click the link below
to open the study guide)
Call Center Assessment: Service (CCA Service)
* Classroom training
* On-the-job training
* On-line training
SPECIAL JOB REQUIREMENTS:
* Specific job assignments may require day, evening, weekend or
holiday hours. Overtime may be required
* One-year customer service work experience preferred. Excellent
communication and computer skills
Provisions listed in these Job Descriptions may be changed or
modified by AT&T Mobility without prior notice at any time, at
the Company's sole discretion.