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Patient Services Specialist

Company: Texas Tech University Health Sciences Center
Location: Lubbock
Posted on: February 13, 2020

Job Description:

Extended Job Title Patient Services Specialist Org Level 1 Texas Tech Univ Health Sciences Ctr Org Level 7 - Pedi Administration Lbk Genl Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Requisition ID 19970BR Travel Required None Major/Essential Functions - Receive all incoming calls for the clinic. - Prepare schedule of daily appointments for distribution as necessary and notifying clinic staff of any changes. - Assists patients with applications and forms. - Receipts payments for clinic services. - Receiving/checking out patients. - Communication with Physicians and Nursing regarding clinic changes. - Contacting patients (referring physician) who have missed appointments. - Maintaining and updating referrals. - Maintaining required files in clinic. - Accurately keeps logs on moneybag and deposits. - Operates IDX and Powerchart systems in a proficient manner. - Keeps lobby and reception area neat and orderly. - Arrives on time at 8 am. - Providing excellent customer service to anyone that calls or walks into the clinic. - Assists patients with problems concerning insurance. - Obtains and checks all demographic and billing information and makes corrections as necessary. Grant Funded? No Minimum Hire Rate Salary commensurate with related education, experience and/or skills. Pay Basis Hourly Work Location Lubbock Campus HSC - Lubbock Department Pedi Administration Lbk Genl Required Attachments Cover Letter, Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. Job Group Clerical/Secretarial Occasional Duties - Other duties as assigned by your supervisor. Shift Day EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Skills/Requirements Job Reference #: Job Status: Full Time Date Posted: 2/4/2020 Pay Rate: Recruiter and Available Location Information 3601 4th Street, Lubbock, TX 79430

Keywords: Texas Tech University Health Sciences Center, Lubbock , Patient Services Specialist, Other , Lubbock, Texas

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