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End User Support Technician

Company: IGNW
Location: Lubbock
Posted on: September 14, 2019

Job Description:

Title: End User Support Technician Location: Lubbock, TX Type: Contract Job #: LA91145899 IGNW is an engineering-based resourcing company headquartered in Portland, OR with GEO based teams in Seattle, WA / Austin & Dallas, TX / Southeast US / California. We have global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Some of our strategic partnerships include Google Cloud, Hashicorp, Puppet, Cisco, and Docker. WHY IGNW? So many reasons, one being IGNW has earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out! We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more Take a look and see if this is a match . or any other jobs posted! Project Scope: Our client is looking for an End User Support Technician to serve as the primary point of support to resolve customers issues, fulfill requests for information technology services, and facilitate technical project deployments. The selected individual must deliver timely and accurate Information Technology support and services to internal staff, partners, and customers while maintaining a focus on positive customer service experience. Responsibilities:

  • Provides high quality end user support and services while providing excellent Customer Service
  • Assigns tickets to all IS disciplines and documents all activity while communicating appropriate status to the end user.
  • Repair, replace, and update:
  • Workstations, Tablets and other computing hardware.
  • Phones, Smartphones and other mobile computing devices.
  • Printers and related hardware. Repair, replace, and update computing accessories.
  • Works with all client IS organizations to accommodate customer issues and requests and follow them through to completion.
  • Ensures critical events are communicated in a timely manner to the appropriate parties for tracking of the issue until resolution an in a manner that promotes high customer satisfaction
  • Recommends process, policy or procedure additions and modifications to Service Desk knowledgebase to ensure the information for troubleshooting issues and proven resolutions are repeatable by all support teams. Requirements:
    • Ability to clearly gather pertinent information associated with customer issues, needs & requirements, and communicate thoroughly to other IS organizations (both internal and vendors) during ticket handoff in order to minimize customer interruptions and avoid duplicate information requests.
    • Ability to participate in the assigned on-call rotation for 24/7 - 7 days a week support.
    • Ability to escalate any problems and issues in a timely manner, knowing when to and who to escalate problems to within your team.
    • Ability to support supplied video equipment and audio-visual meeting equipment.
    • Knowledge and understanding of the pertinent technical and application environment across the entire client enterprise.
    • Must own transportation to get to and from various assigned work locations.
    • May need to travel up to 50% of work schedule Please note: Candidates may need to pass a drug and/or background check. Please send in your resume today and be sure to get a quick response from one of our onsite recruiters: Check out our reviews here: To view other IGNW opportunities please visit - provided by Dice

Keywords: IGNW, Lubbock , End User Support Technician, IT / Software / Systems , Lubbock, Texas

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