LubbockRecruiter Since 2001
the smart solution for Lubbock jobs

End User Support Technician

Company: NTT Data, Inc.
Location: Lubbock
Posted on: September 12, 2019

Job Description:

Title: End User Support Technician Duration: 6+ Months Onsite: YesRemote: NoLocation: Lubbock, Texas Searching for an experience End User Support Technician, who will serve as the primary point of support to resolve customers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all clients, partners, and customers, while maintaining a focus on positive customer service experience. RESPONSIBILITIES:

  • Provides high quality end user support and services while providing excellent Customer Service to all PSJH employees and partners.
  • Assigns tickets to all other IS disciplines, and document all activity while communicating appropriate status to the end user appropriately to EUS standards.
  • Repair, replace, and update PSJH Workstations, Tablets and other computing hardware.
  • Repair, replace, and update PSJH Phones, Smartphones and other mobile computing devices. Repair, replace, and update PSJH printers and related hardware.
  • Repair, replace, and update PSJH computing accessories. Installs applications as directed.
  • Works with all PSJH IS organizations to accommodate customer issues and requests and follow them through to completion.
  • Ensures critical events are communicated in a timely manner to the appropriate parties for tracking of the issue until resolution.
  • Ensures customer requests for service are handled in a manner that promotes high customer satisfaction and provides customer with a positive experience.
  • Adheres to documented standards, policies and procedures for documentation, ticketing processes, and handling expectations.
  • Operating within the desktop EUS SLA's. Ability to clearly gather pertinent information associated with customer issues, needs & requirements, and communicate thoroughly to other IS organizations (both PSJHS and vendors) during ticket handoff in order to minimize customer interruptions and avoid duplicate information requests.REQUIREMENTS:
    • Minimum 2 years of experience with documentation, ticketing process and handling customer issues
    • Experience with ServiceNow, Zendesk, Solastic CRM or any other ticketing systems
    • Must demonstrate strong verbal and writing communication skills through email, telephone and conversations
    • Strong experience with email and telephone correspondence NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies. The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. Contractor Benefits*
      • Medical
      • Dental
      • Vision
      • 401(k) - provided by Dice

Keywords: NTT Data, Inc., Lubbock , End User Support Technician, IT / Software / Systems , Lubbock, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Developer (No Prior Experience Required) - Lubbock
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Lubbock
Posted on: 09/21/2019

Junior C++ Developer - Lubbock
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Lubbock
Posted on: 08/24/2019

Data Conversion Developer
Description: Atrilogy's Direct client is looking to hire a Data Conversion Developer for their office in Westlake, TX for 12 months contract. The Developer will be tasked with providing data conversion solutions (more...)
Company: Atrilogy Solutions Group, Inc.
Location: Lubbock
Posted on: 08/31/2019


Client Solutions Executive 2
Description: This is the big leagues. AT T is a world leader in communications, business solutions and entertainment.-- As part of our Business Sales team, you'll work with small to large enterprises as well as government (more...)
Company: AT & T
Location: Lubbock
Posted on: 09/12/2019

End User Support Technician
Description: Title: End User Support Technician Duration: 6 Months Onsite: YesRemote: NoLocation: Lubbock, Texas Searching for an experience End User Support Technician, who will serve as the primary point of support (more...)
Company: NTT Data, Inc.
Location: Lubbock
Posted on: 09/12/2019

Junior Pega Developer #HiringNow
Description: Company Revature - Location Lubbock, TX, United States Description Revature is the fastest growing employer
Company: Revature
Location: Lubbock
Posted on: 09/13/2019

End User Support Technician
Description: Title: End User Support Technician Location: Lubbock, TX Type: Contract Job : LA91145899 IGNW is an engineering-based resourcing company headquartered in Portland, OR with GEO based teams in Seattle, (more...)
Company: IGNW
Location: Lubbock
Posted on: 09/14/2019

Java Developer
Description: We have an excellent opportunity for a Java Developer with our industry-leading financial services client in Westlake. We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a (more...)
Company: Eliassen Group
Location: Lubbock
Posted on: 09/16/2019

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Lubbock
Posted on: 09/21/2019

Front End Developer
Description: Our client is a Boston-based financial investment firm that serves over twenty million customers. They employ tens of thousands of individuals and manage trillions of dollars in assets. With almost a (more...)
Company: Eliassen Group
Location: Lubbock
Posted on: 09/21/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Lubbock RSS job feeds