End User Support Technician
Company: NTT Data, Inc.
Posted on: September 12, 2019
Title: End User Support Technician Duration: 6+ Months Onsite:
YesRemote: NoLocation: Lubbock, Texas Searching for an experience
End User Support Technician, who will serve as the primary point of
support to resolve customers' issues, fulfill requests for
information technology services, and facilitate technical project
deployments. End User Support team members must deliver timely and
accurate Information Technology support and services to all
clients, partners, and customers, while maintaining a focus on
positive customer service experience. RESPONSIBILITIES:
- Provides high quality end user support and services while
providing excellent Customer Service to all PSJH employees and
- Assigns tickets to all other IS disciplines, and document all
activity while communicating appropriate status to the end user
appropriately to EUS standards.
- Repair, replace, and update PSJH Workstations, Tablets and
other computing hardware.
- Repair, replace, and update PSJH Phones, Smartphones and other
mobile computing devices. Repair, replace, and update PSJH printers
and related hardware.
- Repair, replace, and update PSJH computing accessories.
Installs applications as directed.
- Works with all PSJH IS organizations to accommodate customer
issues and requests and follow them through to completion.
- Ensures critical events are communicated in a timely manner to
the appropriate parties for tracking of the issue until
- Ensures customer requests for service are handled in a manner
that promotes high customer satisfaction and provides customer with
a positive experience.
- Adheres to documented standards, policies and procedures for
documentation, ticketing processes, and handling expectations.
- Operating within the desktop EUS SLA's. Ability to clearly
gather pertinent information associated with customer issues, needs
& requirements, and communicate thoroughly to other IS
organizations (both PSJHS and vendors) during ticket handoff in
order to minimize customer interruptions and avoid duplicate
- Minimum 2 years of experience with documentation, ticketing
process and handling customer issues
- Experience with ServiceNow, Zendesk, Solastic CRM or any other
- Must demonstrate strong verbal and writing communication skills
through email, telephone and conversations
- Strong experience with email and telephone correspondence NTT
DATA Services is a leading IT services provider and global
innovation partner with 130,000 professionals based in over 50
countries. NTT DATA recently acquired Dell Services. NTT DATA
Services emphasizes long-term commitment and combines global reach
and local intimacy to provide premier professional services,
including consulting, application services, business process, IT
outsourcing, and cloud-based solutions. We are a part of NTT Group,
one of the world's largest technology services companies,
generating more than $100 billion in annual revenues and partner to
80% of the Fortune 100. Visit www.nttdataservices.com to learn how
our consultants, projects, managed services, and outsourcing
engagements deliver value for a wide range of businesses and
government agencies. The Company is an equal opportunity employer
and makes employment decisions on the basis of merit and business
needs. The Company will consider all qualified applicants for
employment without regard to race, color, religious creed,
citizenship, national origin, ancestry, age, sex, sexual
orientation, genetic information, physical or mental disability,
veteran or marital status, or any other class protected by law. To
comply with applicable laws ensuring equal employment opportunities
to qualified individuals with a disability, the Company will make
reasonable accommodations for the known physical or mental
limitations of an otherwise qualified individual with a disability
who is an applicant or an employee unless undue hardship to the
Company would result. Contractor Benefits*
- 401(k) - provided by Dice
Keywords: NTT Data, Inc., Lubbock , End User Support Technician, IT / Software / Systems , Lubbock, Texas
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