Customer Service Operations Analyst

Company: Johnson Controls
Location: Lubbock
Posted on: January 2, 2026

Job Description:

At Johnson Controls, we are committed to enhancing building efficiency, sustainability, and security by leveraging state-of-the-art technologies. We are seeking a Customer Service Operations Analyst to join our dynamic team and contribute to our mission of innovating for a smarter, safer future. In this role, you will be pivotal in analyzing customer service operations to improve service delivery, enhance customer satisfaction, and drive effective solutions across our global markets. Analyze customer service data to identify trends, inefficiencies and opportunities for process improvements. Work closely with the customer support team to refine service delivery, escalating high priority issues and ensuring swift resolutions. Develop and maintain reports that track service metrics and analyze these reports to recommend operational changes. Collaborate with cross-functional teams including IT, sales, and technical support to enhance service integration. Train and support customer service representatives in new processes or technologies implemented to improve customer interaction. Conduct periodic audits of customer interactions and processes to ensure compliance with standard policies and procedures. Strong analytical and problem-solving skills Excellent verbal and written communication skills Proficient in data analysis tools (e.g., Excel, Tableau, SQL) Ability to work independently and as part of a team Experience with CRM software, preferably Salesforce Strong organizational skills and attention to detail Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certification in Data Analysis or Business Intelligence (preferred) Salesforce Certified Administrator (a plus)

Keywords: Johnson Controls, Lubbock , Customer Service Operations Analyst, IT / Software / Systems , Lubbock, Texas