Technical Support Engineer Tier II
Posted on: February 9, 2024
A company is looking for a Technical Support Engineer Tier II
for a remote position in the US.
Provide level one and two technical support to clients via phone,
email, and/or chat platforms
Diagnose and resolve escalated tier II technical software
Test and troubleshoot technical end-user and system components
2-4 years experience providing hands-on technical support at a SaaS
1-3 years experience working with industry standard practices for
implementing file feeds, API, webhooks, SSO authentications
Experience partnering cross-functionally with internal experts to
resolve issues and identify patterns for client technical
Keywords: VirtualVocations, Lubbock , Technical Support Engineer Tier II, IT / Software / Systems , Lubbock, Texas
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