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Technical Support Engineer Tier II

Company: VirtualVocations
Location: Lubbock
Posted on: February 9, 2024

Job Description:

A company is looking for a Technical Support Engineer Tier II for a remote position in the US.
Key Responsibilities:

Provide level one and two technical support to clients via phone, email, and/or chat platforms
Diagnose and resolve escalated tier II technical software issues
Test and troubleshoot technical end-user and system components

Required Qualifications:

2-4 years experience providing hands-on technical support at a SaaS company
1-3 years experience working with industry standard practices for implementing file feeds, API, webhooks, SSO authentications
Experience partnering cross-functionally with internal experts to resolve issues and identify patterns for client technical requests

Keywords: VirtualVocations, Lubbock , Technical Support Engineer Tier II, IT / Software / Systems , Lubbock, Texas

Click here to apply!

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