Field Services Technician

Company: Allied Stone, Inc.
Location: Lubbock
Posted on: May 28, 2023

Job Description:

Field Service Technician
As a total interior solutions resource, the Allied Group of Companies offers a diverse line-up of products and services. From stone surfaces and cabinetry to sales, service, and more, we are the one-stop for all interior upgrades.
Each of our manufacturing facilities utilizes state-of-the-art, custom CNC machines, edging machines, and robotic water-jet machines. We also employ environmentally friendly practices such as recycling the water used in our manufacturing process.
We are Allied Stone strong and Allied Stone proud, and we are looking for a motivated self-starting Field Area Service Technician in our (Insert Facility Name) location. The Field Service Technician is primarily responsible for troubleshooting complex customer problems on-site.
RESPONSIBILITES

• Ensuring a positive and professional client service experience.
• Fabricating complex granite pieces on site.
• Perform Granite Repairs of fissures, cracks, and chips
• Travel throughout the service region to provide customer support.
• Problem solving with customers, installation department and client services to create timely solutions.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Work within the facility to perform fabrication as necessary.
• Recommending product improvements based on client services feedback. JOB COMPETENCIES
  • Communication/Building Relationships
  • Organizational Skills
  • Flexibility
  • Time Management
  • Customer/Client Focus
  • Attention to Detail QUALIFICATIONS
    • 2+ year experience in granite fabrication, installation and repair required.
    • Thorough understanding of principles of stone product repair and upkeep.
    • Bilingual Spanish considered an asset
    • 2+ years of field service repair and customer service considered an asset.
    • Safe driving and vehicle operations skills
    • Experience reading and interpreting schematics, drawings considered an asset.
    • The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
    • The capacity to move supplies and equipment weighing up to 50 pounds. Allied Stone is an Equal Opportunity Employer
      Job Type: Full-time
      Benefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Health insurance
      • Life insurance
      • Paid time off.
      • Vision insurance
        Schedule:
        --- Weekend availability

Keywords: Allied Stone, Inc., Lubbock , Field Services Technician, IT / Software / Systems , Lubbock, Texas