Field Services Technician
Company: Allied Stone, Inc.
Location: Lubbock
Posted on: May 28, 2023
Job Description:
Field Service Technician
As a total interior solutions resource, the Allied Group of
Companies offers a diverse line-up of products and services. From
stone surfaces and cabinetry to sales, service, and more, we are
the one-stop for all interior upgrades.
Each of our manufacturing facilities utilizes state-of-the-art,
custom CNC machines, edging machines, and robotic water-jet
machines. We also employ environmentally friendly practices such as
recycling the water used in our manufacturing process.
We are Allied Stone strong and Allied Stone proud, and we are
looking for a motivated self-starting Field Area Service Technician
in our (Insert Facility Name) location. The Field Service
Technician is primarily responsible for troubleshooting complex
customer problems on-site.
RESPONSIBILITES
- Ensuring a positive and professional client service
experience.
- Fabricating complex granite pieces on site.
- Perform Granite Repairs of fissures, cracks, and chips
- Travel throughout the service region to provide customer
support.
- Problem solving with customers, installation department and
client services to create timely solutions.
- Providing clients with technical assistance on products and
services.
- Expediting serious issues to management toward prompt
resolution.
- Building positive client relations by checking in regularly and
following up on active processes.
- Maintaining client records and documenting processes.
- Completion of field service reports, expense reports,
preventive maintenance, and startup data sheets
- Identifying potential client services concerns and facilitating
proactive intervention steps.
- Keeping track of new products on offer, as well as emerging
trends in client services.
- Work within the facility to perform fabrication as
necessary.
- Recommending product improvements based on client services
feedback. JOB COMPETENCIES
- Communication/Building Relationships
- Organizational Skills
- Flexibility
- Time Management
- Customer/Client Focus
- Attention to Detail QUALIFICATIONS
- 2+ year experience in granite fabrication, installation and
repair required.
- Thorough understanding of principles of stone product repair
and upkeep.
- Bilingual Spanish considered an asset
- 2+ years of field service repair and customer service
considered an asset.
- Safe driving and vehicle operations skills
- Experience reading and interpreting schematics, drawings
considered an asset.
- The ability to write service reports, correspondence,
procedures, effectively present information and respond to customer
questions.
- The capacity to move supplies and equipment weighing up to 50
pounds. Allied Stone is an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off.
- Vision insurance
Schedule:
--- Weekend availability
Keywords: Allied Stone, Inc., Lubbock , Field Services Technician, IT / Software / Systems , Lubbock, Texas
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