Premier Service Consultant - Sign-On Bonus
Posted on: August 5, 2022
ATTENTION: - This is - NOT -a - WORK FROM HOME -position
Premier Service Consultant -wages start at $17.55 -per hour.
This position offers a $3,000 Progressive Sign On Bonus. -Sign On
Bonus details: $750 after 30 days, $750 after 60 days, $750 after
90 days and $750 after 120 days.
Take the lead at the frontline of our company! In this multifaceted
role, you'll assist with telephone and face-to-face customer
interactions that utilize various tools and systems (telephone,
e-email, e-care, correspondence, teletypewriter and online chat).
You'll proactively evolve to meet customers' needs and competitive
demands. Success will depend upon your in-depth knowledge of
AT&T's products and services and your ability to provide
Our call center environment is constantly evolving so we'll look to
you to drive tools and technology to enable first call resolution.
In the process, you'll develop experience with a broad range of
customer service call types like: advanced technical support,
collections, retention, sales channel coordination and billing and
adjustments. You'll also engage third party vendors and suppliers
as needed to address service faults and provide customer
resolution. You may be tasked with identifying, tracking and
rendering issues to assist in various root cause eliminations.
In addition to these duties, you'll be required to:
Handle wireless local number portability (WLNP), relocations,
combined bill support, after hours inquiries and pre-paid
Troubleshoot and resolve customer impacting issues such as but not
limited to: voice & data issues that span multiple networks and
interdependent network elements, considering network conditions,
connectivity, devices, applications, provisioning and billing.
(Note: The skill and knowledge required will change with technology
and application innovations.)
Assist customers with products and services such as but not limited
to laptop connect services including air cards, USB devices,
initial set-up, configuration of AT&T provided software &
Proactively engage T3 support (network and IT) to address & resolve
Remain proficient in all billing, rate plan and feature
We prefer that you have:
At least one year customer service experience
Call Center experience
Advanced typing/keyboarding skills
What's in it for you? We'll offer paid-training that as well as
resources to encourage your career growth. We also offer a
competitive compensation package wages starting at $17.55 an hour.
- You'll also gain an amazing benefits package with
medical/dental/vision -coverage, 401(k) plan, tuition reimbursement
and paid time off. Rounding out these benefits and perks we also
provide 50% employee discount on:
AT&T internet & fiber
AT&T phone (formerly U-verse Voice)
Career possibilities are limitless with AT&T. You will have the
chance to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If you're 18 years or older, let's talk. -
AT&T will consider for employment qualified applicants in a
manner consistent with the requirements of federal, state and local
Keywords: AT&T, Lubbock , Premier Service Consultant - Sign-On Bonus, IT / Software / Systems , Lubbock, Texas
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