LubbockRecruiter Since 2001
the smart solution for Lubbock jobs

Customer Support Specialist

Company: AT&T
Location: Lubbock
Posted on: September 9, 2020

Job Description:

Take the lead at the frontline of our company! In this multifaceted role, youll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-email, e-care, correspondence, teletypewriter and online chat). Youll proactively evolve to meet customers needs and competitive demands. Success will depend upon your in-depth knowledge of AT&Ts products and services and your ability to provide effective resolutions.

Our call center environment is constantly evolving so well look to you to drive tools and technology to enable first call resolution. In the process, youll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. Youll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.

In addition to these duties, youll be required to:

--- Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

--- Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)

--- Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

--- Proactively engage T3 support (network and IT) to address & resolve issues.

--- Remain proficient in all billing, rate plan and feature matters.

We prefer that you have:

--- At least one year customer service experience

--- Call Center experience

--- Advanced typing/keyboarding skills

Whats in it for you? Well offer paid-training that as well as resources to encourage your career growth. We also offer a competitive compensation package. Youll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

--- AT&T internet & fiber

--- AT&T phone (formerly U-verse Voice)

--- DIRECTV (including Free HBO & NFL Sunday Ticket) and U-verse TV

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youre 18 years or older, lets talk.

Keywords: AT&T, Lubbock , Customer Support Specialist, IT / Software / Systems , Lubbock, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Sales Executive Fiber
Description: As a Sales Executive 1 Fiber you'll be proactively selling AT T's pre-deployedFiber Based Broadband network assets.-- You'llfocus on generating new sales revenue within a module or territory making dailysales (more...)
Company: AT&T
Location: Lubbock
Posted on: 09/9/2020

Software Engineer (Remote)
Description: At CrowdStrike we---re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based (more...)
Company: CrowdStrike
Location: Lubbock
Posted on: 09/16/2020

Seasonal Computer Operator
Description: Job DescriptionApplications will be accepted for a Computer Operator position on September 9th and I 0th f 8:00 a.m. to 4:00 p.m. Minimum eligibility requirements: One year general office experience
Company: USDA AMS COTTON AND TOBACCO PROGRAM
Location: Lubbock
Posted on: 09/11/2020


Mobile Notary / Nationwide / Flexible Schedule / Earn A 6-Figure Income
Description: Certified Mobile Notary Service certifiedmobilenotaryservice.com is now seeking Mobile Notaries nationwide. We currently have an exciting opportunity for Notary Publics in all 50 states looking for (more...)
Company: Certified Mobile Notary Service
Location: Lubbock
Posted on: 09/13/2020

Mobile Notary Public / Work From Home
Description: Certified Mobile Notary Service certifiedmobilenotaryservice.com is now seeking Mobile Notaries nationwide. Event: Basic Notary Signing Agent Online Training Webinar / Learn how to earn Six-Figures (more...)
Company: Certified Mobile Notary Service
Location: Lubbock
Posted on: 08/24/2020

Customer Support Specialist
Description: Take the lead at the frontline of our company In this multifaceted role, youll assist with telephone and face-to-face customer interactions that utilize various tools and systems telephone, e-email, (more...)
Company: AT&T
Location: Lubbock
Posted on: 09/9/2020

Product Tester (from home) - Part-Time, No Exp Req. $25-$45/hr
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Lubbock
Posted on: 08/26/2020

Sales Professional - Computer, Hardware, Software, and Cloud Data Center Sales
Description: GHA Technologies, Inc. has become the 1 mission critical supplier in America and is now ranked 69 on the 2018 CRN Solution Provider 500 and 15 2018 CRN Fast Growth 150 List. Microsoft has named GHA (more...)
Company: GHA Technologies
Location: Lubbock
Posted on: 09/20/2020

PREMIER SERVICE CONSULTANT
Description: Take the lead at the frontline of our company In this multifaceted role, youll assist with telephone and face-to-face customer interactions that utilize various tools and systems telephone, e-email, (more...)
Company: AT&T
Location: Lubbock
Posted on: 08/27/2020

In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Lubbock
Posted on: 09/2/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Lubbock RSS job feeds