PREMIER SERVICE CONSULTANT
Posted on: August 27, 2020
Take the lead at the frontline of our company! In this
multifaceted role, youll assist with telephone and face-to-face
customer interactions that utilize various tools and systems
(telephone, e-email, e-care, correspondence, teletypewriter and
online chat). Youll proactively evolve to meet customers needs and
competitive demands. Success will depend upon your in-depth
knowledge of AT&Ts products and services and your ability to
provide effective resolutions.
Our call center environment is constantly evolving so well look to
you to drive tools and technology to enable first call resolution.
In the process, youll develop experience with a broad range of
customer service call types like: advanced technical support,
collections, retention, sales channel coordination and billing and
adjustments. Youll also engage third party vendors and suppliers as
needed to address service faults and provide customer resolution.
You may be tasked with identifying, tracking and rendering issues
to assist in various root cause eliminations.
In addition to these duties, youll be required to:
--- Handle wireless local number portability (WLNP), relocations,
combined bill support, after hours inquiries and pre-paid
--- Troubleshoot and resolve customer impacting issues such as but
not limited to: voice & data issues that span multiple networks and
interdependent network elements, considering network conditions,
connectivity, devices, applications, provisioning and billing.
(Note: The skill and knowledge required will change with technology
and application innovations.)
--- Assist customers with products and services such as but not
limited to laptop connect services including air cards, USB
devices, initial set-up, configuration of AT&T provided
software & applications.
--- Proactively engage T3 support (network and IT) to address &
--- Remain proficient in all billing, rate plan and feature
We prefer that you have:
--- At least one year customer service experience
--- Call Center experience
--- Advanced typing/keyboarding skills
Whats in it for you? Well offer paid-training that as well as
resources to encourage your career growth. We also offer a
competitive compensation package. Youll also gain an amazing
benefits package with medical/dental coverage, 401(k) plan, tuition
reimbursement and paid time off. Rounding out these benefits and
perks we also provide 50% employee discount on:
--- AT&T internet & fiber
--- AT&T phone (formerly U-verse Voice)
--- DIRECTV (including Free HBO & NFL Sunday Ticket) and U-verse
Career possibilities are limitless with AT&T. You will have the
chance to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If youre 18 years or older, lets talk.
Keywords: AT&T, Lubbock , PREMIER SERVICE CONSULTANT, IT / Software / Systems , Lubbock, Texas
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